Operations Assistant Resume Example
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OPERATIONS ASSISTANT
Skills
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Professional Summary
Competent Phlebotomy Technician with 4 years of experience working in high-volume, fast-paced hospital and doctor office settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Work History
Operations Assistant, 06/2019 to Current
Brella – Lake County , IL
Brella – Lake County , IL
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Built and maintained relationships with affluent club members and guests.
- Utilized Word and Excel regularly to complete job tasks, developing advanced proficiency.
- Prepared and proofread reports detailing operations activities.
- Gathered, organized and modeled data to assist management in making key decisions.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 5 employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Phlebotomist/Lab Assistant, 12/2018 to 05/2019
Bryanlgh Medical Center – Crete , NE
Bryanlgh Medical Center – Crete , NE
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Obtained blood specimens by performing venipunctures and finger sticks 50-70+ times per day.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Logged patient information and recorded results into system using Cerner.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Followed physician orders when administering therapeutic phlebotomy.
Phlebotomist/Lab Technician, 01/2015 to 11/2018
IU Health – City , STATE
IU Health – City , STATE
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Obtained blood specimens by performing venipunctures and finger sticks 50-70+ times per day.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Logged patient information and recorded results into system using Cerner.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Followed physician orders when administering therapeutic phlebotomy.
Education
Some College (No Degree): Medical Assisting, 2010
Kaplan College - Indianapolis - City, State
Kaplan College - Indianapolis - City, State
Some College (No Degree): Phlebotomy, 2008
MedTech College - City
MedTech College - City
High School Diploma: 06/2007
Perry Meridian High School - City
Perry Meridian High School - City
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Resume Overview
School Attended
Job Titles Held:
- Operations Assistant
- Phlebotomist/Lab Assistant
- Phlebotomist/Lab Technician
Degrees
- Some College (No Degree) : Medical Assisting , 2010
Some College (No Degree) : Phlebotomy , 2008
High School Diploma : 06/2007
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