operations and systems specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
  • Operating Systems: Windows 2012/2008/2003/2000/NT Server, Windows 10/8/7/Vista/XP, Linux (CentOS, Ubuntu, Mint), Mac OS X
  • Hardware: HP Blade/Proliant servers, IBM Blade/x Series servers, Dell PowerEdge servers, Dell, Lenovo, HP and Apple desktops/laptops.
  • Virtualization: VMware ESXi 5.5/5.1/4.1, ESX 4.0/3.5, vSphere 5/4, Microsoft Hyper-V Server
  • Security: Cisco Routers /Firewalls/VPNs, SonicWall Firewalls/VPNs, Adtran Routers, IP Cop (Linux firewall,) Squid Guard (Linux Content Filter), SSL Certificates
  • Networking: LAN/WAN, TCP/IP, DHCP, DNS, Active Directory, Wireless Access Points, Wireless Routers, Wireless Controllers
  • Managed Services: BMC Remedy, Autotask, RDP, Bomgar, Level Platforms, PC Anywhere
  • Applications/Web: Symantec NetBackup, Microsoft Exchange, OWA, Backup Exec, WebEx, Adobe Connect, Collaborate, Elluminate, Moodle, Dreamweaver, Skype, HTML
Technical Skills
Professional Experience
Operations and Systems Specialist, 01/2010 to Present
UnivestLine Lexington, PA,
  • Key contributor on a 12-person team managing Windows servers across multiple data centers.
  • Support enterprise virtual (VMware) and physical environments and equipment.
  • Troubleshoot VMware, Windows OS and hardware issues on 900 VMs and 600 physical servers.
  • Achievements:.
  • Migrated Windows 2003 file server to Windows 2008 at NC Industrial Commission.
  • Also migrated application server to a Windows 2012 virtual machine.
  • Set up NIC teaming, iLO configuration and DHCP.
  • Migrated Windows 2003 file server to 2012 at NC Alcohol Beverage Control Commission: racked server, synched data files, set up shared drives and printers.
Systems Engineer, 01/2009 to 01/2010
ServicenowDover, DE,
  • Provided technical support to 50+ customer sites throughout North Carolina and the southeast.
  • Supported Electronic Medical Records (EMR) applications including Allscripts Ntierprise.
  • Built and configured Windows 2003/2008 servers, configured and installed SonicWall firewalls, Adtran Routers and Dell Switches at client sites.
  • Achievements:.
  • Built new server room for McDonald York Building Company constructing racks and installing all 10 servers, cabling and network devices.
Technology Director, 01/2006 to 01/2008
Amita HealthHancock, NY,
  • Served as technology lead at 30+ parochial and charter schools in New York City and Connecticut, managing a team of 3 technicians on a variety of infrastructure projects.
  • Planned and executed all projects, monitoring work and obtaining client approval upon completion.
  • Oversaw federal (E-Rate) and state (NYSSL) funding programs.
  • Consulted with service providers, planned hardware and software purchases, arranged discounting and submitted reimbursement paperwork.
  • Achievements: Set up Active Directory on Windows 2003 Servers, built LANs with Linux-based web filters, installed routers/switches/firewalls, configured Student Information System, troubleshot hardware/software.
  • Trained both students and administrators on new computers, programs and networking capabilities.
  • Developed and implemented strategy for lab setup of XP Pro using Ghost on Dell, Compaq, IBM and HP workstations maximizing space and increasing efficiency.
  • Established and maintained professional relationship with Per Scholas, a computer reconditioner, procuring used hardware at drastically reduced costs.
Technology Instructor & Consultant, 01/2003 to 01/2005
Smith Seckman Reid, Inc.Crestview, FL,
  • Provided technology support to 25+ nonprofit clients in New York City and taught Networking Basics to their employees seeking to improve troubleshooting skills.
  • Achievements: Founding leader of Technology Service Corps, a nationally recognized IT training program for city youth.
  • Taught Computer Fundamentals, Networking and Web Design to groups of 10-15 young adults.
  • Developed new curriculum and created technology-oriented volunteer programs for students.
  • Led staff meetings to update colleagues on program status and provided monthly board reports.
Technology Consultant, 01/1996 to 01/2003
  • Provided networking, application and system support for corporations nationwide in a variety of industries.
  • Achievements: Supervised a team of technicians testing fiber optic and CAT5 cabling to analyze viability of existing infrastructure for E-Rate purposes at Los Angeles County public schools.
  • Migrated 200 users from MS Mail to Outlook 98 at MTV, Nickelodeon and VH-1 offices in Los Angeles.
  • Performed NT4 migrations in Europe and Asia for Synopsys during their Windows NT global rollout.
Master of Education: , Expected in 2013
Bachelor of Arts: Government, Expected in 1990
Active Directory, Adobe, Dreamweaver, Apple, Backup Exec, cabling, CAT5, Cisco Routers, Compaq, Hardware, Content, client, clients, Dell, Dell PowerEdge servers, desktops, DHCP, DNS, Electronic Medical Records, Firewalls, firewall, Ghost, HP, HTML, IBM, IP, ITALIAN, LANs, LAN, laptops, Linux, Mac OS, managing, meetings, Access, Microsoft Exchange, MS Mail, Windows OS, Outlook 98, Windows, 2000, NT Server, Windows NT, NT4, enterprise, network, Networking, NIC, Operating Systems, PC Anywhere, printers, Proliant, Routers, Servers, SPANISH, SSL, strategy, Switches, Symantec, TCP/IP, technical support, Troubleshoot, troubleshooting, NetBackup, Vista, VMs, Web Design, WAN

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Job Titles Held:

  • Operations and Systems Specialist
  • Systems Engineer
  • Technology Director
  • Technology Instructor & Consultant
  • Technology Consultant


  • Master of Education
  • Bachelor of Arts

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