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Operations and Systems Specialist Resume Example

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OPERATIONS AND SYSTEMS SPECIALIST
Core Qualifications
  • Operating Systems: Windows 2012/2008/2003/2000/NT Server, Windows 10/8/7/Vista/XP, Linux (CentOS, Ubuntu, Mint), Mac OS X
  • Hardware: HP Blade/Proliant servers, IBM Blade/x Series servers, Dell PowerEdge servers, Dell, Lenovo, HP and Apple desktops/laptops.
  • Virtualization: VMware ESXi 5.5/5.1/4.1, ESX 4.0/3.5, vSphere 5/4, Microsoft Hyper-V Server
  • Security: Cisco Routers /Firewalls/VPNs, SonicWall Firewalls/VPNs, Adtran Routers, IP Cop (Linux firewall,) Squid Guard (Linux Content Filter), SSL Certificates
  • Networking: LAN/WAN, TCP/IP, DHCP, DNS, Active Directory, Wireless Access Points, Wireless Routers, Wireless Controllers
  • Managed Services: BMC Remedy, Autotask, RDP, Bomgar, Level Platforms, PC Anywhere
  • Applications/Web: Symantec NetBackup, Microsoft Exchange, OWA, Backup Exec, WebEx, Adobe Connect, Collaborate, Elluminate, Moodle, Dreamweaver, Skype, HTML
Professional Experience
Operations and Systems Specialist
January 2010 to CurrentNORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY － Raleigh, NC
  • Key contributor on a 12-person team managing Windows servers across multiple data centers.
  • Support enterprise virtual (VMware) and physical environments and equipment.
  • Troubleshoot VMware, Windows OS and hardware issues on 900 VMs and 600 physical servers.
  • Achievements:.
  • Migrated Windows 2003 file server to Windows 2008 at NC Industrial Commission.
  • Also migrated application server to a Windows 2012 virtual machine.
  • Set up NIC teaming, iLO configuration and DHCP.
  • Migrated Windows 2003 file server to 2012 at NC Alcohol Beverage Control Commission: racked server, synched data files, set up shared drives and printers.
Systems Engineer
January 2009 to January 2010ALPHEON CORPORATION － Morrisville, NC
  • Provided technical support to 50+ customer sites throughout North Carolina and the southeast.
  • Supported Electronic Medical Records (EMR) applications including Allscripts Ntierprise.
  • Built and configured Windows 2003/2008 servers, configured and installed SonicWall firewalls, Adtran Routers and Dell Switches at client sites.
  • Achievements:.
  • Built new server room for McDonald York Building Company constructing racks and installing all 10 servers, cabling and network devices.
Technology Director
January 2006 to January 2008EDUCATE LLC － New York, NY
  • Served as technology lead at 30+ parochial and charter schools in New York City and Connecticut, managing a team of 3 technicians on a variety of infrastructure projects.
  • Planned and executed all projects, monitoring work and obtaining client approval upon completion.
  • Oversaw federal (E-Rate) and state (NYSSL) funding programs.
  • Consulted with service providers, planned hardware and software purchases, arranged discounting and submitted reimbursement paperwork.
  • Achievements: Set up Active Directory on Windows 2003 Servers, built LANs with Linux-based web filters, installed routers/switches/firewalls, configured Student Information System, troubleshot hardware/software.
  • Trained both students and administrators on new computers, programs and networking capabilities.
  • Developed and implemented strategy for lab setup of XP Pro using Ghost on Dell, Compaq, IBM and HP workstations maximizing space and increasing efficiency.
  • Established and maintained professional relationship with Per Scholas, a computer reconditioner, procuring used hardware at drastically reduced costs.
Technology Instructor & Consultant
January 2003 to January 2005NPOWER NY － New York, NY
  • Provided technology support to 25+ nonprofit clients in New York City and taught Networking Basics to their employees seeking to improve troubleshooting skills.
  • Achievements: Founding leader of Technology Service Corps, a nationally recognized IT training program for city youth.
  • Taught Computer Fundamentals, Networking and Web Design to groups of 10-15 young adults.
  • Developed new curriculum and created technology-oriented volunteer programs for students.
  • Led staff meetings to update colleagues on program status and provided monthly board reports.
Technology Consultant
January 1996 to January 2003QUICK START INTELLIGENCE － Los Angeles, CA
  • Provided networking, application and system support for corporations nationwide in a variety of industries.
  • Achievements: Supervised a team of technicians testing fiber optic and CAT5 cabling to analyze viability of existing infrastructure for E-Rate purposes at Los Angeles County public schools.
  • Migrated 200 users from MS Mail to Outlook 98 at MTV, Nickelodeon and VH-1 offices in Los Angeles.
  • Performed NT4 migrations in Europe and Asia for Synopsys during their Windows NT global rollout.
Education
Master of Education : 2013NORTH CAROLINA STATE UNIVERSITY － Raleigh, NC
Bachelor of Arts : Government, 1990CORNELL UNIVERSITY － Ithaca, NYGovernment
Skills
Active Directory, Adobe, Dreamweaver, Apple, Backup Exec, cabling, CAT5, Cisco Routers, Compaq, Hardware, Content, client, clients, Dell, Dell PowerEdge servers, desktops, DHCP, DNS, Electronic Medical Records, Firewalls, firewall, Ghost, HP, HTML, IBM, IP, ITALIAN, LANs, LAN, laptops, Linux, Mac OS, managing, meetings, Access, Microsoft Exchange, MS Mail, Windows OS, Outlook 98, Windows, 2000, NT Server, Windows NT, NT4, enterprise, network, Networking, NIC, Operating Systems, PC Anywhere, printers, Proliant, Routers, Servers, SPANISH, SSL, strategy, Switches, Symantec, TCP/IP, technical support, Troubleshoot, troubleshooting, NetBackup, Vista, VMs, Web Design, WAN
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Resume Overview

Companies Worked For:

  • NORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY
  • ALPHEON CORPORATION
  • EDUCATE LLC
  • NPOWER NY
  • QUICK START INTELLIGENCE

School Attended

  • NORTH CAROLINA STATE UNIVERSITY
  • CORNELL UNIVERSITY

Job Titles Held:

  • Operations and Systems Specialist
  • Systems Engineer
  • Technology Director
  • Technology Instructor & Consultant
  • Technology Consultant

Degrees

  • Master of Education : 2013
    Bachelor of Arts : Government , 1990

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