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Operations and Guest Service Intern Resume Example

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OPERATIONS AND GUEST SERVICE INTERN
Professional Summary

Creative professional with extensive project experience from concept to development. Talents include great communication skills, strategic thinking, helping skills and self-management.

Core Qualifications
  • Client-focused
  • Quick learner
  • Microsoft Office
  • Background checks
  • Operations management
  • File/records maintenance
  • Proficient communicator
  • Motivated
Experience
Operations and Guest Service Intern08/2015 to 12/2015Company NameCity, State
  • Attend a minimum of 400 hours.
  • Assist with special projects.
  • Established effective working relationships with clients, and coworkers.
  • Completed registration quickly and cordially for all new guests.
  • Verified that information in the computer system was up-to-date and accurate.
  • Work on computer running background checks, and approving house requests.
  • Assist with performing guest check-in, orientation and check-out tasks.
  • Answer and direct incoming telephone calls.
  • Greet and assist visitors.
Practicum Student03/2014 to 04/2014Company NameCity, State
  • Attained 120 hours as a Child Life Practicum Student.
  • Worked with the Psychosocial Team during rounds to discuss patient conditions.
  • Engaged school age children in group activities such as sand painting, drawing, dramatic play and more.
  • Observed Child Life Specialists providing medical play, procedure support, distraction, and coping skills to patients.
  • Witnessed other areas of the hospital such as OT, PT, school, nursing unit and the outpatient clinic.
  • Provided one-on-one time everyday with a toddler by interacting through play that was developmentally appropriate.
  • Learned about competencies from Child Life Specialists on sibling support, medical play, distraction, healing touch, grief, loss, culture and diversity.
Office Assistant08/2014 to 04/2015Company NameCity, State
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Dispersed incoming mail to correct recipients throughout the office.
Student Assistant 08/2014 to 12/2014Company NameCity, State
  • Worked with individuals with disabilities through activities.
  • Interacted with participants through using inclusion.
  • Attended and assisted in events such as, dances, sport games, and more.
  • Creatively worked with other students in the class to plan and collaborate events.
  • Extra-Curricular Activities.
Student Teachers Assistant 08/2014 to 12/2014Company NameCity, State
  • Acquired 50 lab hours in the infant room.
  • Interacted with 3 to 5 infants from 3-months to a year old.
  • Played with infants through free play and structured play.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Created and implemented a developmentally appropriate curriculum.

Assistant Teacher08/2013 to 12/2014Company NameCity, State
  • Obtained 80 hours in a school program at Sycamore Run Childcare Center.
  • Promoted good behaviors by using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Helped children reach milestones in the area of self-care.
  • Prepared physical activities, art projects, and snacks that were developmentally appropriate for the children.
  • Communicated with the teacher about events happening and the school works.
Volunteer05/2014 to 08/2014Company NameCity, State
  • Attained 33 volunteer hours within the Child Life Department.
  • Offered assistance to patients and their families within the Gastroenterology/Colorectal Surgery unit.
  • Engaged in play with preschoolers and teens through games, crafts and activities.
  • Sanitized games, toys and supplies when needed.
  • Attended and assisted in special holiday events for children and their families.
Volunteer08/2014 to 08/2014Company NameCity, State
  • Welcomed families to the village upon arrival.
  • Worked in many parts of the village such as the Castle, Spa, Amberville, and the Gingerbread House.
  • Attended and assisted with special events like Candy Land, Halloween Party, and Ms.
  • Merry's Enchanted Tea Party.
  • Interacted with children and families throughout the week at the Village.
Volunteer05/2013 to 08/2013Company NameCity, State
  • Attained 42 volunteer hours within the Child Life Department.
  • Offered assistance to patients and their families in Emergency Department.
  • Interacted with infants, toddlers, and preschoolers through play interactions, such as reading books and playing games.
  • Created and organized arts and crafts activities for children of all ages.
  • Passed out toys that were developmentally appropriate for all ages during their wait.
  • Communicated with relatives of patients about activities and events available.
Education
Bachelor of Science: Child and Family Studies-Child Life ConcentrationDecember 2015Ohio UniversityCity, StateGPA: GPA: 3.2 Dean's List: Spring 2014, Fall 2014, Spring 2015

GPA: 3.2

Dean's List: Spring 2014, Fall 2014, Spring 2015

Key Courses: Children, Families, Stress & Trauma, Children & Families in the Health Care Setting, Professional Practices in Child Life, Advanced Child Life, and Infant, Toddler, Middle Childhood & Adolescent Development Courses.

Professional Affiliations
  • Attended Professional Conference of Great Lakes Associations of Child Life
  • Child Life Alumni Symposium
  • Child Life Student Organization
Skills
arts, art, bi, Conferences, special events, fundraising, Gastroenterology, drawing, meetings, works, nursing, painting, reading, structured, Surgery, teacher, telephone, Trauma, workshops
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Resume Overview

School Attended

  • Ohio University

Job Titles Held:

  • Operations and Guest Service Intern
  • Practicum Student
  • Office Assistant
  • Student Assistant
  • Student Teachers Assistant
  • Assistant Teacher
  • Volunteer

Degrees

  • Bachelor of Science : Child and Family Studies-Child Life Concentration December 2015

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