Operations and Guest Service Intern Resume Example
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OPERATIONS AND GUEST SERVICE INTERN
Professional Summary
Creative professional with extensive project experience from concept to development. Talents include great communication skills, strategic thinking, helping skills and self-management.
Core Qualifications
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Experience
Operations and Guest Service Intern08/2015 to 12/2015Pacific SeafoodSan Antonio , TX
- Attend a minimum of 400 hours.
- Assist with special projects.
- Established effective working relationships with clients, and coworkers.
- Completed registration quickly and cordially for all new guests.
- Verified that information in the computer system was up-to-date and accurate.
- Work on computer running background checks, and approving house requests.
- Assist with performing guest check-in, orientation and check-out tasks.
- Answer and direct incoming telephone calls.
- Greet and assist visitors.
Practicum Student03/2014 to 04/2014University Of San FranciscoSacramento , CA
- Attained 120 hours as a Child Life Practicum Student.
- Worked with the Psychosocial Team during rounds to discuss patient conditions.
- Engaged school age children in group activities such as sand painting, drawing, dramatic play and more.
- Observed Child Life Specialists providing medical play, procedure support, distraction, and coping skills to patients.
- Witnessed other areas of the hospital such as OT, PT, school, nursing unit and the outpatient clinic.
- Provided one-on-one time everyday with a toddler by interacting through play that was developmentally appropriate.
- Learned about competencies from Child Life Specialists on sibling support, medical play, distraction, healing touch, grief, loss, culture and diversity.
Office Assistant08/2014 to 04/2015Catholic Charities, Archdiocese Of HartfordNewington , CT
- Screened telephone calls and inquiries and directed them as appropriate.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Dispersed incoming mail to correct recipients throughout the office.
Student Assistant 08/2014 to 12/2014City Of Oxnard, CaOxnard , CA
- Worked with individuals with disabilities through activities.
- Interacted with participants through using inclusion.
- Attended and assisted in events such as, dances, sport games, and more.
- Creatively worked with other students in the class to plan and collaborate events.
- Extra-Curricular Activities.
Student Teachers Assistant 08/2014 to 12/2014City Of Oxnard, CaOxnard , CA
- Acquired 50 lab hours in the infant room.
- Interacted with 3 to 5 infants from 3-months to a year old.
- Played with infants through free play and structured play.
- Read stories to the children and taught them painting, drawing and crafts.
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Created and implemented a developmentally appropriate curriculum.
Assistant Teacher08/2013 to 12/2014City Of Oxnard, CaOxnard , CA
- Obtained 80 hours in a school program at Sycamore Run Childcare Center.
- Promoted good behaviors by using the positive reinforcement method.
- Established a safe play environment for the children.
- Helped children reach milestones in the area of self-care.
- Prepared physical activities, art projects, and snacks that were developmentally appropriate for the children.
- Communicated with the teacher about events happening and the school works.
Volunteer05/2014 to 08/2014Cincinnati Children's HospitalCity , STATE
- Attained 33 volunteer hours within the Child Life Department.
- Offered assistance to patients and their families within the Gastroenterology/Colorectal Surgery unit.
- Engaged in play with preschoolers and teens through games, crafts and activities.
- Sanitized games, toys and supplies when needed.
- Attended and assisted in special holiday events for children and their families.
Volunteer08/2014 to 08/2014Give Kids The World VillageCity , STATE
- Welcomed families to the village upon arrival.
- Worked in many parts of the village such as the Castle, Spa, Amberville, and the Gingerbread House.
- Attended and assisted with special events like Candy Land, Halloween Party, and Ms.
- Merry's Enchanted Tea Party.
- Interacted with children and families throughout the week at the Village.
Volunteer05/2013 to 08/2013Cincinnati Children's HospitalCity , STATE
- Attained 42 volunteer hours within the Child Life Department.
- Offered assistance to patients and their families in Emergency Department.
- Interacted with infants, toddlers, and preschoolers through play interactions, such as reading books and playing games.
- Created and organized arts and crafts activities for children of all ages.
- Passed out toys that were developmentally appropriate for all ages during their wait.
- Communicated with relatives of patients about activities and events available.
Education
Bachelor of Science: Child and Family Studies-Child Life ConcentrationDecember 2015Ohio UniversityCity, StateGPA: GPA: 3.2 Dean's List: Spring 2014, Fall 2014, Spring 2015
GPA: 3.2
Dean's List: Spring 2014, Fall 2014, Spring 2015
Key Courses: Children, Families, Stress & Trauma, Children & Families in the Health Care Setting, Professional Practices in Child Life, Advanced Child Life, and Infant, Toddler, Middle Childhood & Adolescent Development Courses.
Professional Affiliations
- Attended Professional Conference of Great Lakes Associations of Child Life
- Child Life Alumni Symposium
- Child Life Student Organization
Skills
arts, art, bi, Conferences, special events, fundraising, Gastroenterology, drawing, meetings, works, nursing, painting, reading, structured, Surgery, teacher, telephone, Trauma, workshops
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Resume Overview
School Attended
- Ohio University
Job Titles Held:
- Operations and Guest Service Intern
- Practicum Student
- Office Assistant
- Student Assistant
- Student Teachers Assistant
- Assistant Teacher
- Volunteer
Degrees
- Bachelor of Science : Child and Family Studies-Child Life Concentration December 2015
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