Seasoned Operations Analyst II, self motivated with expertise in TRSI, WM, Scheduler, CBMS, ARCFM Mapping, Viewer Mapping, ARCOS, and NMS. Offering 9 years directly related experience in distribution circuit design and operation. Detail-Oriented and passionate about business optimization and workflow improvements. Excellent organizer, problem-solver and forward-thinking project manager offering strong communication skills and a "customer first" attitude. Prepared to bring 24 years of Dominion Energy experience to a new role while learning, growing and excelling in the Distributed Generation group.
PROJECT MANAGEMENT - Create/Design/Schedule/Manage Excel Reports/Customer Communication.
CUSTOMER SERVICE/COMPLAINTS -
BUDGET REPORTS -
ABNORMAL CONDITION REPORT -
LOCAL STORM ANALYST -
Microsoft Word, Excel, PowerPoint, Outlook
NMS, CBMS, GIS, TRSI, WM, ARCOS, SCHEDULER, ARCFM, MISS UTILITY, INTERNET EXPLORER, SNAGIT, MICROSOFT PICTURE IT
How to successfully train others thru encouragement, guidance, and sharing of knowledge in "user friendly" techniques.
- Appointed EROC Analyst Floor Trainer - Assigned new analyst to train and mentor, real time/on floor training.
- Appointed "Power User" - Training assistant for before/after implementation of SAP, new Material Service Center computer system. Backup "Help Desk" for all Material Centers' personnel.
- Set up "PC Format" overtime management and stores callout updates with Regional Operation Services. Packaged this process and made it available to counterparts.
- Virginia Power Spot Award - Originated/Implemented a streamlined process for issuing small dollar items in the storeroom.
- Employee Commendation - Va. Beach West District Coordinator for Sweater Recycling Project. Assumed the lead role of coordinating and guiding ninety Volunteers to make this community project a success.
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