operations agile scrum leader resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Certified scrum master with extensive supervision and project management experience. Demonstrated abilities to motivate, organize, lead and coach scrum teams across multiple locations. Strong knowledge of Agile principles, concepts and methodologies and the ability to leverage the expertise and enthusiasm for Agile to energize those around me. I have experience building mature teams that are self-organized, self-managed, cross-functional and high-performing. I enjoy teaching, coaching, mentoring and facilitation of teams to higher levels of maturity and applying servant leadership to guide teams and organization to embrace the Agile mindset and how to use Agile/Scrum values and practices to delight customers and achieve business outcomes. I have strong communication, organizational, analytical, critical thinking, team building and interpersonal skills.

  • Agile Best Practices
  • Performance Monitoring
  • Risk Assessment
  • Project Planning
  • Conflict Resolution
  • Team Collaboration
  • Relationship Building
  • Facilitation, Coaching and Mentoring
  • Project Team Coordination
  • Analytical Thinking
  • Verbal and Written Communication
  • Servant Leadership
11/2015 to Current Operations Agile Scrum Leader Circonus | Malvern, PA,
  • Guides and coaches Agile practices and principles to deliver high quality products and services to our customers
  • Supports and educates the scrum team on their role in agile transformation and scrum adoption
  • Facilitates and supports all scrum ceremonies: sprint planning, Daily scrum, sprint demos/reviews and retrospectives
  • Coordinates across teams to facilitate Scrum of scrums sessions, ensure impediment removal and identify needed resources
  • Fosters strong communication among disciplines in cross-functional teams.
  • Minimizes project exposure and risk and manages changes to requirements and plan
  • Communicates project needs, objectives and achievements to team members, leaders and other teams
  • Coaches the team to attain higher levels of maturity of scrum
  • Leads the agile transformation with Scrum/Kanban framework implementation to visualize work, limit work in progress, and manage workflow
  • Ensures progress toward committed objectives, guide teams to deliver the required product increment and outcomes
06/2014 to 11/2015 Scrum Master Pratt &Whitney, UPS | , STATE,
  • Project Eagle at the Northeast Logistics Center in New Hampshire involved application of Agile principles, practices and servant leadership to remove blockers and impediments preventing a smooth start-up of the complex logistic facility
  • The logistic facility, a Pratt and Whitney and UPS partnership, had significant collaboration and communication obstacles due to non-alignment of strategy and execution between the companies putting the the customer at great risk of not receiving shipment
  • Excelled at conflict resolution and ensured cadence with communication and collaboration internally and externally
  • Facilitated Scrum framework-sprint planning, backlog refinement, daily scrum, sprint reviews and sprint retrospectives to create feedback loops into the iterative process to quickly inspect and adapt to continuously improve
  • Facilitated, coached and mentored collocated and distributed teams to advance process execution to deliver value quickly
  • Application of value stream mapping enabled alignment of workflow with our customers to ensure process execution aligns with our strategy to deliver value incrementally and quickly to our customers
  • Ensured the teams were operating at a sustainable pace in an enabling and safe environment and focused on delivering value without distraction to satisfy our customers.
09/2006 to 05/2014 Baffles Unit Leader Pratt & Whitney | City, STATE,
  • Managed the Baffles business unit and led in Project management
  • Led Projects to implement process automation and digitization of presses
  • Managed and documented workflows and mapping the value stream for new generation product family allowed for waste removal and shortened lead times
  • Successful execution of projects to implement SAP and other applicable software throughout the value stream greatly improved productivity
  • Managed product cost, quality, and delivery
  • Guided projects to deliver enhanced safety features and functionality into presses and constantly refactoring to drive agility into our processes
  • Application of Lean Methodologies to build cross-functional and mature teams that delivered high-quality products to our customers.
05/1999 to 08/2006 Manuf. Advisor General Motors Corp | City, STATE,
  • Ensured operational adherence to precise manufacturing standards
  • Application of Gantt Charts, Passport and gate process to manage projects
  • Employed Six sigma methodology and other problem-solving tools within the Quality Network Manufacturing System to undertake projects to improve processes to help identify and remove sources of waste to improve productivity.
Education and Training
Expected in 05/2017 to to MBA | University of Massachusetts, , GPA:
Expected in 05/1999 to to M.S | Chem. Eng North Carolina A&T State Univ, , GPA:
Expected in 01/1993 to to Bachelor of Science | Chemical Engineering University of Science And Technology, , GPA:
  • Certified Scrum Master
  • SAFe 5 Scrum Master

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Resume Overview

School Attended

  • University of Massachusetts
  • North Carolina A&T State Univ
  • University of Science And Technology

Job Titles Held:

  • Operations Agile Scrum Leader
  • Scrum Master
  • Baffles Unit Leader
  • Manuf. Advisor


  • MBA
  • M.S
  • Bachelor of Science

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