Personable, offering sixteen plus years experience in the travel industry. Superb work detail organization skills, with a desire to learn and succeed. High-energy Customer Service skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues. Active in charities with St. Baldrick's, church meal planning for families, active in the community, organized events, large parties, team parent/room parent, sporting tournaments and reunions.
Customer service specialist
Strong detail organization
Distribute and organize official documents delivering/collecting.
Calm under pressure, maintained busy office environment.
Log keeping, data entry
Strong Problem Solver
Copier, fax, computer literate
Always wanting to learn and achieve experience more goals and abilities.
Operations Agent, 04/2011
to Current Southwest Airlines – Sacramento,
Briefed passengers according to company and FAA requirements.
Fax, copy, organize flight paper work and flight irregular operations