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operational supervisor resume example with 17 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Expertise in implementing systems to track team performance and revenue and reduce shrinkage.

Skills
  • Warehouse operations
  • Logistics oversight
  • Production
  • Staff supervision
  • Inventory coordination
  • Delegation
  • Customer relationship management
  • Management
  • Budgeting and cost control strategies
Experience
08/2019 to 12/2019
Operational Supervisor Swedishamerican Belvidere, IL,
  • Supervise all new hires during the initial 3-month probation period.
  • Supervising the floor.
  • Implemented Structure into the warehouse.
  • Trained, assisted and supervised 10-30 member team, resulting in improved efficiency.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Reduced process lags and trained team members on best practices and protocols.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Managed supply chain and monitored all logistics functions for company.
06/2017 to 07/2019
Operational Supervisor Swedishamerican Roscoe, IL,
  • Oversee integrity and accuracy of all products leaving the warehouse during active shifts.
  • Inspect and research inventory discrepancies.
  • Document and report on all damaged products using appropriate paperwork and procedures.
  • Supervise all new hires during the initial 3-month probation period.
  • Keeping in contact with clients to make sure everything runs smoothly.
  • Admin working with excel and MS word spreadsheet.
  • Attention to detail on packets being made then delegating them to the floor.
  • Supervising the manufacturing floor.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Trained, assisted and supervised 10-40 member team, resulting in improved efficiency.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Trained staff on material handling processes to reduce shipping times.
  • Generated shipping documents, including packing lists and invoices.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Researched issues to address shipping errors and packaging mistakes.
  • Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Generated repeat business through development of devoted customer service to loyal clients.
  • Employed first-in first-out protocols to reduce waste.
05/2016 to 06/2017
Shipping & Receiving Clerk Keurig Dr Pepper Kent, WA,
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Tagged and stored product inventory in correct areas and locations.
  • Organized storage areas to maximize movement and minimize labor.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Obtained required documentation to move cargo onward.
  • Updated tracking system to enhance operations.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared documentation to track and report on damaged or missing items.
  • Directed junior staff in preparing outgoing and receiving incoming shipments.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Monitored merchandise received and shipped from facility in computer system.
  • Maintained inventory of shipping materials and supplies.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
  • Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
  • Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
  • Produced daily reports on shipments, team performance and financial numbers.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
05/2009 to 05/2016
Forklift Driver / General Labor United Site Services Anaheim, CA,
  • Followed established safety practices when using tools and equipment.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Generated shipping documents, including packing lists and invoices.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Unloaded cargo from trucks with mechanized equipment.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
07/2008 to 05/2009
Bulk Picker, Forklift Driver Frito Lay City, STATE,
  • Transported, loaded, unloaded and stacked materials.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Picked orders from storage, wrapped and staged for shipments.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
  • Used Stand-Up forklift to load trailers at warehouse.
  • Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material
  • Loaded items in optimal manner to maximize work efficiency.
  • Documented movements using computer tracking systems.
  • Ran automatic packaging machines to process waste and prepare shipments.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
07/2006 to 06/2008
Operations Manager NAX/USA Inc City, STATE,
  • Booked Flights for Domestic and International Cargo.
  • Created and filled out Air Way Bills for Cargo.
  • Drove Bobtail to deliver and pick up Cargo from the airport.
  • Resolved client problems in an organized manner.
  • Quality control of imported and exported goods.
  • On call 24 hrs.
  • Worked for their San Francisco operations when needed.
  • Updated computer system with details such as dimensions, weights and general waybill data.
  • Prepared and submitted AES filings, letters of credit and export declarations.
  • Checked physical shipments against computer database and physical documentation.
  • Supervised international air and ocean shipments for wide range of customers, quickly identifying issues for immediate resolution.
  • Tracked and traced air shipments in order to maintain current status information.
  • Produced, organized and submitted export paperwork to meet all applicable resolutions.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Communicated with global offices by telephone and email to facilitate smooth shipments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
10/2002 to 07/2006
Cashier/Loss Prevention Target City, STATE,
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Identified potential shoplifters and alerted management.
  • Partnered with store managers on basis to conduct loss investigations.
  • Maintained store compliance with physical security schematics to protect assets.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Education and Training
Expected in 01/2004 to to
High School Diploma:
Hawthorne High School - Hawthorne, CA
GPA:

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Resume Overview

School Attended

  • Hawthorne High School

Job Titles Held:

  • Operational Supervisor
  • Operational Supervisor
  • Shipping & Receiving Clerk
  • Forklift Driver / General Labor
  • Bulk Picker, Forklift Driver
  • Operations Manager
  • Cashier/Loss Prevention

Degrees

  • High School Diploma

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