Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

A well rounded, hardworking, high-performing professional with experience and knowledge in several business related areas and industries. Highly motivated professional with reputation of going the extra mile to achieve top quality work and customer satisfaction.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Customer service expert
  • Proficient Multi-tasking
  • Self-Motivator
  • Courteous demeanor
  • Fast learner
  • Adaptive team player
  • Excellent time management
Work Experience
Operational Senior Specialist, 09/2014 - Current
Altabancorp Logan, UT,
  • Lease Research- work requests from customer, order duplicate titles, research sales tax, etc.
  • Maintain up-to-date knowledge on lease procedures and Department of Motor procedures for all states
  • Recognized for being the lease expert of the team and the go-to team member
  • Have trained several co-workers for the past year
  • Created job aids and have helped in with training updates
Loan Servicing Specialist, 02/2013 - 09/2014
Arrive Logistics Remote, OR,
  • Began releasing liens on retail title and mailing lien releases to customers March to September 2013
  • Moved to the lease team September 2013 processing lease title releases and making sure all paper work was complete.
  • Processed 40 to 60 titles a day.
  • Maintained contact with customer, state departments of motor vehicles, and dealerships.
Customer Relations Specialist, 07/2012 - 02/2013
Thrivent Financial For Lutherans Elkhorn, WI,
  • Set up complaints received by mail or email in Sharepoint and assigned to appropriate department or representative.
  • Complete research and generate formal responses for general complaints with specialization in escrow and credit disputes.
  • For escrow disputes: ensure proper insurance coverage is placed on account and verify with taxes are up to date.
  • Verify escrow analysis are accurate and communicate with escrow department when further research is required.
  • Constantly met goal of number of complaints resolved daily.
Research Analyst, 08/2011 - 07/2012
Dollar Tree Kissimmee, FL,
  • Research borrower's requests such as loan terms disputes, billing statements disputes, missing payments, etc.
  • Constantly met and exceeded daily goals of items resolved.
  • While in this department was at one time over three different projects; Credit, Legal Descriptions, and Additional Duties.
  • For credit, ensure that borrower's credit reported accurately according to customers pay history and in compliance with policy.
  • Worked with E-Oscar system to address borrower's inquiries.
  • Responded to 80 items daily and constantly exceeded this number with personal best of 120 responses a day.
  • For legal descriptions, verified property legal descriptions and deed of trusts are accurately recorded with county, update as necessary.
  • Contacted title companies, counties, and attorneys as necessary to complete research and corrections of legal descriptions.
  • For additional duties, would process request for borrower's requests for copies of documents, such as payment histories, requirements for removal of mortgage insurance, etc.
  • Created process and procedure document for department training on additional duties, and personally trained others on this task.
  • As additional project ran monthly team production reports for manager.
Customer Service Representative, 09/2010 - 08/2011
Rr Donnelley & Sons Breinigsville, PA,
  • Call center environment answered an average of 70 calls a day.
  • Assisted borrowers setting up payments, submitted research requests, and request for documents.
  • Answered Spanish calls, escrow (taxes and insurance) calls, and HAMP (loan modification) calls.
  • Was constantly in the top two quartiles of the monthly ranking report, and constantly recognized for taking the most calls of the day.
  • Was part of three major acquisitions, in which answered 100 plus calls daily.
Client Service Professional, 2010 - 03/2010
H&R Block City, STATE,
  • Seasonal Position, was asked to return the following year
  • Worked the front desk reception; greeting clients, answering phones, managing appointment, and working cash register
  • Translated for Spanish speaking clients
  • Opened and closed the office
  • Handled filing, data entry, and inventory
  • Helped organize and run event with Fort Worth Police, for children's identification cards

Educational Background
BBA: International Business, Expected in 2010
University of Texas Arlington - Arlington, TX

Minor in French.

Took an extensive and broad number of business courses and computer courses.

Graduate Courses: Psychology, Expected in
Capella - ,

From 2014 to 2015 took courses towards a Masters Degree in Clinical and Counseling Psychology. Completed several research projects and became very familiar with school's online library and databases.


Bilingual- English and Spanish- fluent, reading and writing.

Some French - Conversational- can understand it better than I can speak it.

Additional Information

Have received several recognition over the years at work and while in school:

  • JPMorgan Chase- Have received several Key Awards for team work, customer service, and going above expectation. Also received Quality Awards and top Production awards.
  • Nationstar - was the Employee of the Quarter in 2012 and part of 2011 Team of the Quarter
  • HR Block- received Outstanding First Year Client Service Professional

Worked while attending college and gained HR experience while working for Target's Human Resources department. Screened applications, scheduled interviews, and set helped with hiring process.

Did a year of work study for UTA and worked at the Dean's Office, helped organize events and with filing system. Conducted several library research projects.

  • Excellent writing and oral skills
  • Spreadsheets/Reports
  • Customer Service/Client Relations
  • Clerical Skills filing, data entry, appointment management
  • Internet Research
  • Proficient with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
  • 45 WPM
  • Advanced 10-key

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School Attended

  • University of Texas Arlington
  • Capella

Job Titles Held:

  • Operational Senior Specialist
  • Loan Servicing Specialist
  • Customer Relations Specialist
  • Research Analyst
  • Customer Service Representative
  • Client Service Professional


  • BBA
  • Graduate Courses

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