operational excellence supervisor resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished operations management professional bringing over [Number] years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

  • Microsoft Excel
  • Microsoft PowerApps
  • Microsoft Power BI
  • Microsoft Teams
  • W.M.S. / W.E.S.
  • Project Management
  • Data Analysis and Modeling
  • Leadership and Change Management
  • Team Management and Supervision
Work History
01/2022 to Current
Operational Excellence Supervisor Mueller Water Products Savannah, GA,
  • Utilizes PDCA (Plan-Do-Check-Act) and DMAIC (Define-Measure-Analysis-Improve-Control) methodologies to actively participate in continuous improvement projects that impact safety, quality, efficiency and productivity.
  • Provides support to distribution managers to deliver operational improvements using Lean and continuous improvement methodology and tools.
  • Supporting in developing SOP's and training documents.
  • Assisting in identifying Lean/CI needs and help develop implementation plans with Distribution team.
  • Participate in preparing Lean/CI training to hourly and exempt employees as required.
  • Participate in monthly reporting regarding projects' KPIs to site's Directors, Executive Directors and VP.
01/2019 to 12/2021
Distribution Supervisor Thermo Fisher Scientific Inc. Davie, FL,
  • Manages multiple areas within company’s largest global distribution center (PADC). First Shift Lead Supervisor in absence of manager.
  • Manages a team of 20+ employees to ensure smooth delivery of services while enhancing workflow and performance of the team.
  • Tracks employee performance and hold accountability coaching where applicable, seeking out opportunities for improvement and streamline processes.
  • Maximize output of full and loose pick cartons to meet upcoming transportation schedules.
  • Directed the planning and initiatives for various process improvements within the full pick areas.
  • Developed an improved ergonomic and safe environment for the full case pick area through sustainable improvements.
  • Since the summer of 2020 took on additional roles as Covid-19 Ambassador of PADC1 building and Lean Champion of PADC.
  • As PADC's Covid-19 Ambassador, I Lead weekly meetings with senior management on past week’s social distancing audit results and delivers weekly reports to director and executive director of operations on supervisors’ audit participation.
  • In addition as PADC's Covid-19 Ambassador, I trained fellow supervisors on companywide mandatory social distancing audits and created Power BI report in August 2020 for senior management to view audit results, which resulted in a 46% decrease in unsafe actions from August to December 2020.
  • Served as liaison supervisor for the implementation of new warehouse execution software, WMS HK to WES Exacta.
  • Trained new supervisors on the implementation of new Pick-to-Voice software picking system.
  • As site's Lean Champion, I assisted other projects within the DC by hosting kaizen events and providing one on one lean training when needed.
  • Lead Blackbelt project to optimize end-to-end process for company’s free-standing and cosmetic stores resulting in a cost avoidance for the DC’s transportation cost of $32,000 from 10/2021 to 12/2021.
01/2017 to 01/2019
Account Coordinator Coca-Cola Plano, TX,
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Managed a small team supporting the day-to-day logistical operations for multi-million-dollar account, Pladis Global.
  • Lead Lean/Six Sigma Green Belt project which resulted in the reduction of the internal routing process to better meet customer expectations.
  • Collaborated with Godiva's Logistics Team to align customers’ routing expectations with our routing process resulting in our customer’s cost per pound decreases from $1.32/lbs to $.40/lbs.
  • Escalated issues to appropriate channels as necessary.
  • Facilitated weekly status reports, project documentation and client billing.
08/2015 to 12/2016
Operations Representative Direct Traffic Solutions Boca Raton, FL,
  • Generated and distributed documentation for orders.
  • Scheduled and communicated freight pick-up and delivery information.
  • Collaborated with various departments to support daily activities oversight and coordination.
  • Created creative solutions for delivery and transit issues.
  • Planned and routed multiple companies' freight within consolidated freight across the country.
Expected in 05/2014
Bachelor of Science: Supply Chain Management
The Pennsylvania State University - University Park, PA,
  • Lean/Six Sigma Green Belt, Drexel University - January 2017 - March 2017
  • Lean/Six Sigma Black Belt, Drexel University - October 2020 - March 2021

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Resume Overview

School Attended

  • The Pennsylvania State University

Job Titles Held:

  • Operational Excellence Supervisor
  • Distribution Supervisor
  • Account Coordinator
  • Operations Representative


  • Bachelor of Science

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