Full-fledged Operational Logistics Professional with over 10 years of experience. Dedicated to minimizing union
litigations; by being organized and well informed. Saved United Parcel Service (UPS) over $300,000 by, promoting
within and establishing safe work environment for its employees. Proven knowledge working with Fortune 500
companies that contained both, bargaining and non-bargaining employees. Contains vast experience in logistic, procurement, and industry training and development, retention, conflict resolution, and compensation.
Core Professional Strengths
Employee Relations Team Conflict Resolution
Employee Dynamics/ Productivity
Warehouse Finance Management
Advertising & Negotiation Procurement / Supply Chain Management
Tee Turtle - Operation DirectorSt. Louis, MO03/2017 - 03/2020
Forecast personnel, equipment and resources needed to achieve monthly profitability goals; significantly reduced company administrative expenses with self-developed metric system.
Created continuity/ training guides for all major warehouse functions; saved company over $100,000 in reduced employee work hours in troubleshooting/problem solving procedures.
Designed, trained and implemented a 5s auditing system to improve warehouse organization and housekeeping.
Provide mentoring and support to all leads, managers and supervisor to bring about necessary culture and change within the company.
Wholesale/Vendor relations; attend conventions, conferences and advertising seminars to establish and maintain active partnerships with a variety of contractors worldwide.
Develop/Manage warehouse analytical metrics; profit and loss, accounts receivable, and bottom line statements.
Created and implemented employee dashboard/productivity analysis; increased warehouse profitability by 300% within 6 months.
Conducted 12 kaizen events in 2018 which resulted in over $800,000 in profit improvements savings based on improved productivity, improved quality and waste reduction.
Employ contractors and initiate contracts associated with warehouse supplies, equipment, shipping expenses, and facility maintenance.
Negotiated previous shipping cost contract; increased revenue by $450,000.
Establish a culture of urgency, process, accountability, positivity, and growth.
The group policyholder or beneficiary on requirements needed to settle the claim and disburse the benefit to the legal beneficiary); works with Senior Specialist regarding gaps uncovered.
Processes claims that pend for various hold reasons to assist in the final determination on claim disposition.
Researches post payment claims issues and takes necessary action for correction.
In collaboration with leadership, leads contract discussions with managed care organizations, including rate and language negotiations in accordance with established guidelines.
Implements executed contracts, communicates contract changes internally, maintains appropriate documentation, reviews contract performance as necessary, and makes appropriate recommendations.
Contract negotiations of proposed and network provider contracts with SPA and SIP, focusing on SIP PCP contracts and assisting the Network Manager on SPA Specialty contracts.
Analyzes provider costs and develops pricing strategy to meet specific profitability targets by specialty.
Researches complex claims issues and works with other departments to resolve.
Serves as primary liaison to all external departments, markets, and providers on claims related content.
Assist with Claims System (QCARE) maintenance such as Opt-Out and Sanction list upload, generating and distributing of Claim Stat reports, Monthly Medicare Refund Reports and any additional reporting required.
Serve liaison for multiple lines of business including but not limited Medicare HMO, Commercial, PPO, and Medicare Supplement.
Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence.
Assign medical or other experts to case and arrange for medical examinations when necessary.
Recruit and contract physicians to participate with ACO, CI risk and non-risk contracts.
Maintain strong relationships with 500+ assigned providers.
Negotiate rates and contracts with out-of-network providers as needed.
Collect provider credentialing information and insure CAQH is current.
Attend and participate in Local Leadership Council (LLC) meetings and serves as a liaisons between PHP leadership, Physicians, and LLC members.
United Parcel Service, UPS - HUB SupervisorEarth City, MO03/2008 - 05/2012
Led several Continuous Improvement projects.
Example: Modified air deliveries that led to a 70% delivery improvement.
Troubleshoot ERP/WMS system and lead the operations department to develop a world class shipping center.
Reduced and eliminated safety hazards.
Example: implemented trailer handles to have a safer way to get from the ground to the trailer.
Reduce package shortage on assembly line by 85%.
Monitored platform for feeder drivers to move pallets safely out of the rear of the trailer.
Implemented audit procedure to reduce safety hazards associated with the pallets.
In charge of supervisor and union members ESSA safety questions.
Responsible for belt tears and rips before and after each shift.
Dispatched with other hubs and monitored packages leaving and entering the hub.
Monitored package cars and air dryers.
Responsible for 40 direct employees.
Maintained a high focus on quality and consistency.
Implemented employee safety, wellness and health programs.
Liaison for employee services and counseling.
Negotiate bargaining agreements and help interpret labor contracts.
Developed and implemented employee mentor program.
Created Mentor Program for employees; educate and develop professional development plans.
Provided recruitment initiative by developing the orientation and training for supervision.
Successfully reducing turnover from 52% to 15%, by improving staff orientation and training professional development coaching.
Microsoft Office (Word, Excel, Outlook, Power Point), Microsoft Edge, Oracle Java, various proprietary systems, SAP
Accounts receivable, Network
Business process, Pricing strategy
Coaching, Problem solving
Continuous Improvement, Profit and loss
Contract negotiations, Quality
ERP, Supply chain
Facility maintenance, Troubleshoot
Hub, Vendor relations
Hubs, Waste reduction
Webster UniversityWebster Groves, MOMA: Human Resource Development
Webster UniversityWebster Groves, MOBA: Human Resource Management