Dynamic, motivated, and certified Operation Control Analyst with over 8+ years of experience in managing inventory stock and improving efficiency at the manufacturing facility.
Well-versed in warehouse operations, shipping, and logistic. Ability to handle the demand-supply gap, taking crucial decisions, discard low quality products, and ensuring long-term client relationships
03/2013 to Current
Operation Control AnalystCompany Name – City, State
Responsible for the integrity and accuracy of all inventory activities in VALA, VALW and SF warehouse by maintaining a comprehensive cycle count program to ensure accuracy of inventory in the database.
Analyzing cycle counts results and investigates the root cause of discrepancies outside the specific tolerances and reconciling all discrepancies within 24hrs, to maintain the highest level of inventory accuracy company wide.
Performing daily physical and systematic cycle counts by ABC classification code to maintain a required number of cycles counts annually, meeting and exceeding the external auditing standard requirements.
Prepares and reports weekly inventory discrepancies over 1000K and negative inventory quantities metrics for VALW, VALA and SF warehouse, working with teammates to reconcile the discrepancies
to meet and exceed high standard inventory accuracy rate.
Manages inventory flows for operations, including defining control strategies and applying best practices for continuous material flow to the production line.
Support all phases of inventory, coordinate with the warehouse to ensure control flow of approved materials on timed to meet production requirements.
Auditing customer's orders to prevent
and correct picking errors such as overage, shortage and damage product (OS&D's) issues.
Performing root causes analysis and reconcile inventory discrepancies in the warehouse, resulting in meeting and exceeding 98% inventory accuracy rate.
Help order pickers in resolving picking issues for customers' orders, and continuously improving the quality of customers support activities on a timely manner.
Cooperates and collaborates within operations and cross-functional teams on continuous improvement programs to optimize supply chain and inventory control processes.
02/2012 to 03/2013
Logistic Control SpecialistCompany Name – City, State
Managed inbound & outbound freight, shipper & carrier communication, problem solving, and order management.
Coordinated with freight forwarders to expedite documentation and ensured
timely delivery of international and domestic shipment, received goods in warehouse, entered PO in ERP system.
Managed all inventory in the warehouse and ensured proper handling, and packaging of goods and materials.
Inspected material received to determined irregularities and rejected defective ones.
Pulled kits according to work orders received from the Production Planning Department and distributed accordingly, issued miscellaneous material requirements to the Manufacturing,
Test and Engineering departments.
Participated in monthly cycle counting for warehouse and shop to ensure accountability of inventory.
Developed metric reports and procedures for inventory monitoring and control which improves the integrity of inventory accuracy in the stock room.
Tracked and reported slow moving and obsolete products to minimize write-offs.
Monitored Kanban area to ensured optimum replenishment of materials flow
and ensured accuracy of inventory met company goals.
Ensured new tools and processes are effectively integrated with business function to achieved maximum productivity gains.
08/2003 to 10/2009
Order Management AnalystCompany Name – City, State
Performed sales order support functions such as customers' order acknowledgement, generation of support quote contracts and managed customer orders and shipments.
Aided internal customers and Agilent worldwide customers in areas such as sales, order fulfillment processes and customer service requests.
Interfaced with customers, sales, and service
representatives to handle a variety of pre-sales or post-sales service functions.
Assisted customers with non-technical product inquiries, troubleshoot customer order discrepancies, responded to price inquiry requests, tracked lost/delayed orders, provided POD to customer, etc.
Generated quotations with proprietary database, reviewed accuracy in pricing, discounts, and product list.
Worked on order fulfillment activities: managed direct customer orders, inter-company
orders, export orders, supporting on-line customers.
Responded to emergency supply assistance requests and provided customers with timely data on specific items, included price, product uses, technical specifications, quality, and warranty information.
Tracked performance metrics to ensure the organization positioned can met sales and performance goals.
Resolved product or service problems, investigated customer's complaint, determined the cause of the problem, selected, and explained the best solution to solve the problem, resulting in total customer's satisfaction.
Proactively communicated manufacturing and engineering changes of new products released schedules issues to customer, resulted in increased customer satisfaction and complete product reliability.
Skillfully maintained all necessary records in SAP critical in supporting accurate manufacturing resource planning functions for projects to support an expanding business project.
Proactively work with the Company's 3rd party distribution partner to schedule deliveries, rush orders, coordinate inventory intake, and resolve order issues.
09/1997 to 08/2003
Material Control SpecialistCompany Name – City, State
Performed materials management functions using ERP system included receiving, invoiced validation, researched discrepancies, followed up on orders, vendor relations, system
maintenance and problem resolution as assigned.
Verified material received to determine irregularities in order; inspected materials and rejected defective ones.
Coordinated shipments that fell outside of product structure by determining optimum availability dates from internal and external suppliers, increased reliability of new product delivery by 100%.
Analyzed and corrected daily inventory discrepancies in a timely manner to ensured accurate and precise perpetual inventory records.
Managed all inventory in the warehouse and ensured proper material handling and receiving.
Ordered and monitored over 5500-line items with value of 3.5 million per year.
Managed manufacturing process to ensured product is delivered on time and under budget while maintained completed quality standards.
Bachelor of Science: Business ManagementSan Jose State University - State Member: American Production & Inventory Control (APICS)
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San Jose State University
Job Titles Held:
Operation Control Analyst
Logistic Control Specialist
Order Management Analyst
Material Control Specialist
Bachelor of Science : Business Management
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