operatations manager and service manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Manage and perform fleet logistics and operations for customers such as ConAgra Foods, Simplot, and Grimmway. Manage and facilitate a team of Mechanical and Administrative to develop and maintain compliance with all State and DOT regulations. Reconstruct and improve trucking software to capture and analyze revenue and expense to ensure margins are within company expectation. Train and develop employees to take “ownership” of their equipment and job responsibilities. Successful implementation of a reconstructed safety program that now exceeds all State and L&I requirements. Compile data to determine value adding tasks and to eliminate unnecessary and costly work. Create business opportunities to induce growth and expansion beyond the trucking industry. Energetic leader promotes 11 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Manager surpasses demanding objectives and achieves or exceeds set goals.

  • Employee Safety Training
  • Worker Training
  • Materials and Labor Costing
  • Job Prioritizing
  • Schedule Preparation
  • Team Collaboration
  • Safety Compliance
  • Analytical and Critical Thinking
  • Relationship Building
  • Customer Relations
  • Decision Making
  • Billing and Accounting Support
Work History
08/2011 to Current Operatations Manager and Service manager Horizon Bank | East Lansing, MI,
  • Implemented AXON Trucking Software to capture hidden costs and provide an exact blueprint of the company financial state.
  • New system enabled the company to identify areas of needed improvement and had a financial savings of over $650,000 in its first operating year.
  • Expanded contract obligations to existing customers to increase our work from 45% of the demand to 100% in one operating year.
  • Negotiated contracts with current customers.
  • Integral to the increase of annual revenue from $2 million to $12.5 million.
  • Reduced company debt from $1.2 million to under $75,000.
  • Expanded the company’s brokerage operations by 75 percent.
  • Put a team together to improve and make compliant all driver qualification files.
  • Created and developed Claire Technical Institute which provides Commercial Driver’s License training in accordance with all DOT regulations.
  • Responsible for hiring employees to fill positions for the organization
  • Directly responsible for the supervision and recruitment of diesel mechanics and meeting the sales and profitability objectives of the Service Department.
  • Manage the total operation of the service department to include customer service in the scope of repairing all assigned tractors and trailers.
  • Provide direction to personnel, to include delegating assignments, creating weekly work schedules and development to meet business needs.
  • Coordinate monthly budget meetings in order to meet budgeted expectations and objectives of profitability and expense control.
  • Strategically analyze situations to recognize strengths/weaknesses of projects and ideas.
  • Opened method of consignment inventory for equipment parts that cut costs by 25 percent.
  • Invested in CAT and Cummins engine computer that has allowed Claire Trucking to fix motor issues in house and avoid diesel repair costs.
  • Opened a trailer remanufacture section in our mechanic shop that allowed Claire Trucking save 120 percent on trailer purchases
  • Ut in place effective market strategies that promoted to avenues of business for the maintenance portion of Claire Trucking.
  • Implemented, maintained, and review payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions
  • Identify and recommend updates to payroll processing software, systems, and procedures.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
08/2011 to 10/2011 Customer Service Representative Vizio | San Francisco, CA,
  • Provide information to customers on their account status and account balances.
  • Open new bank accounts according to laid down rules and guidelines.
  • Part of sales team for customer facing.
  • Ensure that all bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
  • Handled card and account disputes
  • Monitored fraudulent activity.
  • Channel complex customer complaints and challenges to right quarters for effective.
  • Resolution
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
06/2008 to 06/2010 Office Manager Martinez Trucking | City, STATE,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Developed system to account for financial transactions by establishing charts of accounts.
  • Maintained subsidiary accounts by verifying, allocating, and posting transactions
  • Balanced subsidiary accounts by reconciling entries.
  • Coordinate office activities and operations to secure efficiency and compliance to company policies.
  • Supervise administrative staff and divide responsibilities to ensure performance.
  • Manage phone calls and correspondence.
  • Support budgeting and bookkeeping procedures.
  • Managed over 50 customer calls per day.
Expected in 08/2016 to to Bachelor of Applied Management | Business Administration And Management Columbia Basin College, Pasco, WA, GPA:
Expected in 06/2014 to to Associate of Arts | Business Columbia Basin College, Pasco, WA, GPA:
Additional Information

· Recipient of the “Dean’s List” for Columbia Basin College: Spring 2013, Fall 2013, Fall 2015, Winter 2016, and Spring 2016.

Professional Working

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Resume Overview

School Attended

  • Columbia Basin College
  • Columbia Basin College

Job Titles Held:

  • Operatations Manager and Service manager
  • Customer Service Representative
  • Office Manager


  • Bachelor of Applied Management
  • Associate of Arts

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