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Onboarding Project Coordinator / Inside Sales Manager Resume Example

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ONBOARDING PROJECT COORDINATOR / INSIDE SALES MANAGER
Summary
I am seeking a challenging position with longevity and advancement opportunities.
Experience
Onboarding Project Coordinator / Inside Sales Manager Apr 2015 to Current
 Eurofins Scientific Inc － Petaluma, CA
  • Inside Sales, Client Onboarding and Quote Preparation. I maintain all client communication & sales leads in CRM customer management system. I research chemical compounds and manage stability studies for client products. I have written all of the standard operating procedures for the department as well as implemented new procedures through ongoing training of the Client Services team.
  • I train clients on how to use our online tools and guide them through our complex ordering processes.
  • I handle all client billing inquiries and process all payments.
Case Handling Supervisor Jul 2007 to Apr 2015
 Dental Masters Laboratory － Santa Rosa, CA
  • High volume data entry, billing, shipping and receiving High volume inbound and outbound customer service calls Developed and maintained client and vendor accounts Supervised and trained office and delivery staff Directed daily office procedures, shipping and receiving including scheduling daily deliveries and managed inbound customer orders.
  • Wrote office policies, created and implemented new hire positions within the production department.
Professional Customer Relations Jan 2003 to Nov 2006
 Sunstar Butler － Chicago, IL


  • Entered product orders via ARS400 inventory system.
  • Worked closely with outside sales force to promote product awareness and to meet quarterly sales goals.
  • Sampled and presented products to potential customers and promoted automatic shipments of product to existing customers.
  • Logged and followed up on customer complaints, comments and compliments in a timely and professional manner.
  • Attended dental conventions to promote product and interact with the dental community as the representative of Sunstar Butler.
Skills

I have a natural talent for customer service, I have been praised through the years by clients and employers alike for my friendly demeanor and exceptional listening skills.  I am well versed in MS office applications and various other industry specific software programs, I learn quickly and am very intuitive.  I have attended several management training and human resources seminars, I exercise tact and grace in dealing with management, co workers and subordinates alike. I am a dedicated employee with willingness to learn new things and adapt to new processes. My attitude and disposition are always upbeat creating an enjoyable working environment.

Graduated Santa Rosa High 1997

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Resume Overview

Companies Worked For:

  • Eurofins Scientific Inc
  • Dental Masters Laboratory
  • Sunstar Butler

Job Titles Held:

  • Onboarding Project Coordinator / Inside Sales Manager
  • Case Handling Supervisor
  • Professional Customer Relations

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