on duty manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Links
linkedin.com/in/Jessica-Claire-4939b6897
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.Pragmatic Assistant well-known for being a hands-on dynamo and having boundless energy to fulfill various tasks. Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued.
Skills
Service management
Operational oversight
Staff management
Strong work ethic
Store management
Strong communication skills
Inventory control
Safe food handling
Customer-focused
Team leadership
Problem-solving
Time management
Employee training
Forecasting and planning
Written communication
Customer service oriented
Customer/Client relations
Multi-line telephone systems
Documentation and reporting
Office administration
Professional demeanor
MS Office proficiency
Administrative support
Office management
Scheduling
Verbal and written communication
Multitasking strengths
Telephone skills
Data entry
Organization skills
Punctual
Work History
On Duty Manager, 08/2014 to Current Aria Care Partners – Orlando, FL,
Oversaw mangerial operations with team of 4+ personnel.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained and guided team members to maintain high productivity and performance metrics.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees in order to maximize team performance.
Office Assistant, 06/2019 to 10/2019 Tommy Bahama – Vero Beach, FL,
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Processed payments and documented account changes for financial accuracy and transparency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Screened applicant resumes and coordinated both phone and in-person interviews.
Monitored receptionist's work calendar and scheduled appointments, meetings and travel.
Managed multi-line telephone system and greeted claimants during office visits.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Operated multi-line telephone system to independently handle over 30 calls each day.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Cashier/ Barista, 02/2010 to 08/2014 Black Walnut Cafe – City, STATE,
Counted cash in register drawer at beginning and end of shift.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every week.
Developed and demonstrated skillful and creative latte art to engage customers.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales Associate, 10/2012 to 05/2013 Bath And Body Works – City, STATE,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Maintained organized, presentable merchandise to drive continuous sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Maintained customer satisfaction while handling beauty and home product returns quickly and professionally.
Education
: Nursing BSN, Expected in to Houston Baptist University - Houston, GPA:
Associate of Arts: Interdisciplinary Studies, Expected in 07/2017 to Houston Commnuity College - Houston, GPA:
: Public Health, Expected in to University of Houston- Downtown - Houston, GPA:
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