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Offline Agent Resume Example

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OFFLINE AGENT
Summary
To gain experience and to use my skills in the best possible way for achieving the company's goal. I'm a hard worker and quick learner, with excellent people skills. I put a lot of pride and integrity in my work.
Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Customer service expert
Experience
03/2014 to 12/2016
Offline AgentQUALFON
  • Tier 3 Working on with customer who wants to port/transfer their phone number from their current service provider to us.
  • Call customer if we need further information about their account such us; account number, password/pin, or billing information.
  • Contact current service provider and do conference call with customer to verify correct information.
01/2013 to 02/2014
Tier 2
  • Supervisor Group QUALFON Philippines TRACFONE, Straight Talk, SAFELINK Accounts Supervisorial Call.
11/2010 to 12/2012
Tier 1 AgentQUALFON
  • Straight Talk Account Assist customer that needs help about their phone (how to turn on/off phone, text messaging, how to make/receive call and more.) Provides Troubleshooting process to make their phone works.
Education and Training
2008
High School DiplomaJose B. Cardenas Memorial High School
2010
Graduated, College *COURSE: Associate of Medical-Dental Nursing Assistant (AMDNA)Negros Oriental State UniversityPhilippines
Interests
I volunteer as Nursing Assistant in Canlaon City Health Center, assisting patients about their medical needs.
Skills
billing, messaging, works, Nursing, Supervisor, phone, Troubleshooting
Additional Information
  • Volunteer Experience I volunteer as Nursing Assistant in Canlaon City Health Center, assisting patients about their medical needs.
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Resume Overview

Companies Worked For:

  • QUALFON

School Attended

  • Jose B. Cardenas Memorial High School
  • Negros Oriental State University

Job Titles Held:

  • Offline Agent
  • Tier 2
  • Tier 1 Agent

Degrees

  • High School Diploma
    Graduated, College *COURSE: Associate of Medical-Dental Nursing Assistant (AMDNA)

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