Offline Agent resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To gain experience and to use my skills in the best possible way for achieving the company's goal. I'm a hard worker and quick learner, with excellent people skills. I put a lot of pride and integrity in my work.
Skills
Strong organizational skills
Active listening skills
Courteous demeanor
Seasoned in conflict resolution
Energetic work attitude
Customer service expert
Experience
03/2014 to 12/2016
Offline AgentQUALFON – , , Philippines
Tier 3 Working on with customer who wants to port/transfer their phone number from their current service provider to us.
Call customer if we need further information about their account such us; account number, password/pin, or billing information.
Contact current service provider and do conference call with customer to verify correct information.
Straight Talk Account
Assist customer that needs help about their phone (how to turn on/off phone, text messaging, how to make/receive call and more.)
Provides Troubleshooting process to make their phone works.
Education and Training
Expected in 2008
High School Diploma: Jose B. Cardenas Memorial High School - , GPA:
Expected in 2010
Graduated, College
*COURSE: Associate of Medical-Dental Nursing Assistant (AMDNA): Negros Oriental State University - , GPA:
Interests
I volunteer as Nursing Assistant in Canlaon City Health Center, assisting patients about their medical needs.
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Resume Overview
School Attended
Jose B. Cardenas Memorial High School
Negros Oriental State University
Job Titles Held:
Offline Agent
Tier 2
Tier 1 Agent
Degrees
High School Diploma
Graduated, College
*COURSE: Associate of Medical-Dental Nursing Assistant (AMDNA)