LiveCareer-Resume

Offline Agent resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To gain experience and to use my skills in the best possible way for achieving the company's goal. I'm a hard worker and quick learner, with excellent people skills. I put a lot of pride and integrity in my work.
Skills
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Customer service expert
Experience
03/2014 to 12/2016
Offline Agent QUALFON , , Philippines
  • Tier 3 Working on with customer who wants to port/transfer their phone number from their current service provider to us.
  • Call customer if we need further information about their account such us; account number, password/pin, or billing information.
  • Contact current service provider and do conference call with customer to verify correct information.
01/2013 to 02/2014
Tier 2 , ,
  • Supervisor Group QUALFON Philippines TRACFONE, Straight Talk, SAFELINK Accounts Supervisorial Call.
11/2010 to 12/2012
Tier 1 Agent NA , , Philippines
  • Straight Talk Account Assist customer that needs help about their phone (how to turn on/off phone, text messaging, how to make/receive call and more.) Provides Troubleshooting process to make their phone works.
Education and Training
Expected in 2008
High School Diploma:
Jose B. Cardenas Memorial High School - ,
GPA:
Expected in 2010
Graduated, College *COURSE: Associate of Medical-Dental Nursing Assistant (AMDNA):
Negros Oriental State University - ,
GPA:
Interests
I volunteer as Nursing Assistant in Canlaon City Health Center, assisting patients about their medical needs.
Skills
billing, messaging, works, Nursing, Supervisor, phone, Troubleshooting
Activities and Honors
Additional Information
  • Volunteer Experience I volunteer as Nursing Assistant in Canlaon City Health Center, assisting patients about their medical needs.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Jose B. Cardenas Memorial High School
  • Negros Oriental State University

Job Titles Held:

  • Offline Agent
  • Tier 2
  • Tier 1 Agent

Degrees

  • High School Diploma
  • Graduated, College *COURSE: Associate of Medical-Dental Nursing Assistant (AMDNA)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: