Office Traffic Customer Service Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accomplished Office/Traffic Manager recognized for initiating positive environments where employees thrive and succeed. Service-oriented and performance-driven with multitasking and problem-solving abilities.

  • Traffic Management
  • Mailing
  • Appointment Setting
  • Organization
  • Communication
  • Friendly, positive attitude
  • Relationship building
  • Conflict resolution
Office/Traffic Customer Service Manager, 08/2017 to 03/2020
Sbm ManagementMorrisville, NC,
  • Generated reports to assess performance and make adjustments.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Automated office operations, managed client correspondence and tracked records.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Inputted customer data into system, safeguarding financial and personal information to avoid breaches.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Interacted with prospects and customers in office.
CSR, 04/2015 to 07/2015
City Of San AngeloSan Angelo, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered inbound calls per day and directed to designated individuals or departments.
Records Clerk, 01/2012 to 03/2014
Kelly ServicesCity, STATE,
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Office/Traffic Manager, 08/2006 to 08/2011
Mortenson BroadcastingCity, STATE,
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 100% .
  • Oversaw more than $30,000 monthly in inventory and supervised 6 employees.
Education and Training
: Fashion/Interior Design, Expected in
Ms. Wade Fashion Merchandising College - Dallas, TX,
  • Dean's List Honoree 1988
  • 4.0 GPA
  • Honor Roll 1988-1990
  • Phi Beta Lambda Member
  • Major in Fashion/Interior Design
High School Diploma: , Expected in 06/1986
A. Maceo Smith High School - Dallas, TX,
  • Keywanett Member
  • Completed coursework in English, Science and Math
  • 3.4 GPA
  • Honor Roll Freshman through Senior years
Certificate: Dental Assisting, Expected in 03/1995
Dental Health Programs - Dallas, TX,
  • Completed professional development in Dental Assisting
  • Certificate for Dental X-ray
  • Developed relationships with new clients.
  • Consistently maintained high customer satisfaction ratings.
  • Realized Radio Commercial Sales Training in ongoing effort to boost revenue.

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Resume Overview

School Attended
  • Ms. Wade Fashion Merchandising College
  • A. Maceo Smith High School
  • Dental Health Programs
Job Titles Held:
  • Office/Traffic Customer Service Manager
  • CSR
  • Records Clerk
  • Office/Traffic Manager
  • Some College (No Degree)
  • High School Diploma
  • Certificate