Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills
Superior attention to detail
Works well under pressure
Excellent communication skills
Customer service-oriented
Proofreading and editing
Leadership
Organization and Time management
Critical thinking
Teamwork
Flexible & Adaptable
Conflict resolution
Interpersonal Communication
Planning and Coordination
Work History
05/2021 to 10/2021
Office Technician (T)Geo Group Inc. – Allenwood, PA,
Greeted incoming office staff professionally and provided friendly, knowledgeable assistance.
Received and routed business correspondence to correct departments and staff members.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Responded to inquiries from callers seeking information.
Prepared data by compiling and sorting information.
Used Excel and Word to prepare reports, correspondences and other required documentation.
Checked completed work for proper spelling, grammar, punctuation and format.
Verified data entered into database by reviewing, correcting and deleting data.
Handle multiple projects.
Handle sensitive information in confidential manner.
Receive, sort and distribute mail.
Contribute to team effort by accomplishing related results as needed.
11/2019 to 05/2021
Employment Service Counselor In-Charge County Of Riverside Department Of Social Services – City, STATE,
Served in a lead capacity for the Blythe Welfare to Work (WTW) unit, which includes auditing the work of any of the professional Employment Services Counselors classifications (ESCs I & II) and that of support staff (Office Assistants and Eligibility Services Clerks) assigned to the WTW Unit.
Assisted in the coordination and assignment of work responsibilities and prepared monthly WTW Unit productivity reports. In addition, Supervising Employment Services Counselor (SESC) and/or Regional Manager participates in evaluation, auditing, and training of WTW Unit staff.
Served as in-house subject matter expert relating to Welfare to Work program and provided assistance and guidance to Work staff's eligibility and Welfare to Work staff.
Conferred with superiors regarding impact of new and revised public assistance legislation on eligibility and services impacting WTW functions and operations and develop action plans to implement new mandates.
Designed forms, modified work procedures, and made work assignments resulting from DPSS policy changes or changes in State or federal law.
Maintained caseload of the most sensitive Welfare to Work cases requiring special attention to confidentiality and policy adherence by their nature, including DPSS employee-related, Family Stabilization Program, Homeless Prevention, and Diversion Services. Additionally, serve as liaison to Department of Behavioral Health, Housing Authority, and DPSS Administration.
01/2018 to 05/2021
EMPLOYMENT SERVICE COUNSELOR II County Of Riverside Department Of Social Services – City, STATE,
Prior Administrator for Family Stabilization Program.
Provided case management to 40-70 cases to Welfare to Work Program, including Family Stabilization Services Program, Housing Support Program, Eviction Prevention Assistance Program, and Child Pilot Only Program.
Provided resources and referrals to community programs, hiring events, and educational opportunities.
Assisted clients with employment barrier(s) reduction, job readiness training, job development and placement supports in collaboration with Job Developers, and assisted implementation of policies and procedures and contract outcomes.
Performed employment barrier assessment and development of individualized service plans.
Monitored client's progression on goal implementation and maintained client documentation in accordance with policies and procedures of State of California and County of Riverside.
Performed interviews of homeless families in crisis and coordinating and planning support programs and activities to meet their housing, financial, educational, social, and emotional needs.
Assessed eligibility for appropriate assistance and guides homeless families on application process, requirements, and benefits of determined program.
06/2015 to 06/2017
Administrative AssistantND Industries – City, STATE,
Ordered and distributed office supplies while adhering to fixed office budget.
Aging.
Directed guests and routed deliveries and courier services.
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