office service manager resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Meticulous Office Manager with 5 years of experience in managerial positions. Expert in handling administrative staff and office protocols . Distinguished history of reliability and effective purchasing, budgeting as well as problem solving. Fluent in English and Spanish, verbal and writing.

  • Documentation and control
  • Policy and procedure modification
  • Project Management
  • Administrative support
  • Fluent in English and Spanish
  • Ability to multitask and work under pressure
Ricardo Palma University Lima, Peru, Expected in Associate of Arts : Language Translation And Interpreting - GPA :
Northern Virginia Community College Annandale, VA Expected in 05/2023 Associate of Science : Social Sciences - GPA :
Work History
Cargill, Inc. - Office Service Manager
Morris, IL, 06/2019 - Current

- Independently responsible for directing and managing-the day-to-day administrative support for a Health Department office in Reston, VA.

- Provides oversight to clinic and community based administrative support. -Supervises personnel responsible for record management, fiscal operations, client registration, facility management and telephone/ reception functions.

-Participates in the hiring process contacting candidates, as a part of the interview panel, as well as rating answers and reviewing references.

-Orients new personnel and provides training updates for new procedures.

-Works in collaboration with other site/program managers to ensure quality services are provided.

-Ensures that administrative work processes are in compliance with agency policies and procedures.

-Assesses workload to ensure adequate staffing coverage, equitable distribution of the work and makes adjustments accordingly.

-Attends and holds meetings with the management team and staff to address issues and/or communicate changes.

-Records, revises and approves staff timesheet in FOCUS.

-In charge of making and updating the schedule based on the needs of the agency.

-Responsible of making purchases for the office (supplies and office equipment).

-Credit card custodian.

-Responsible of monthly, weekly contract payments for various services. Also ensures payments are accurate and all necessary information is attached when sent to the Finance office.

-Communicates with the Fiscal Office regarding accounts, payments and clients who are delinquent. -Runs monthly/yearly reports for financial office. -Reconciles office payments and purchases on a weekly basis.

-Coordinates delivery of equipment if needed (ie refrigerators, chairs, etc). -Coordinates with Facilities Management Team in regards of office deep cleaning and office furniture move/trash.

-Knowledgeable of , VIIS and Medicaid (CommonHelp) Portal.

-Coordinates and communicates through written and oral means with others within all office staff.

Fairfax County Department Of Family Services - Administrative Assistant Supervisor
City, STATE, 07/2016 - 06/2019

-Manages and oversees the support functions and administrative staff for the Self-Sufficiency Division as an administrative assistant supervisor.

-Responsible for creating schedules, assigning daily duties and managing the workload distributing it electronically for the division.

-Serves as a lead worker. -Manages difficult clients and situations that arise at the Front Desk. -Handle phone calls from the public if necessary. -Assists the Front Desk information desk regarding the programs we provide such as SNAP, TANF, Medicaid, General Relief, emergency services and other resources. -Determines, reviews and modifies administrative policies, procedures and methods to improve practices within assigned function area or office location, as well testing new processes and training staff.

-Manages the administrative processes, including development and implementation of policies and procedures.

-Runs daily, weekly and monthly reports to monitor staff performance (errors, productivity, etc).

-Holds quarterly meetings to address issues and updates with the unit.

-Coordinates and communicates through written and oral means with others within the division. -Performs complex administrative functions associated with the assigned program area.

-Coordinates coverage for the different locations and events such as meetings, trainings, etc. -Records, revises and approves staff timesheet in FOCUS.

-Participates in the hiring process contacting candidates, as a part of the interview panel, as well as rating answers and reviewing references.

-Manages equipment and supply requests for the office location.
- Delivers supply orders to the corresponding parties.

-Attends regional meetings with higher management to address issues and work on possible solutions.

-Participates in RIE (Rapid Improvement Events) to develop solutions for particular issues.

Fairfax County Department Of Tax Administration - Administrative Assistant-Billing Section
City, STATE, 06/2012 - 07/2016

-Served as an assistant of the Reconciliation Manager.

- Responsible for processing multiple payment files on a daily basis. Communicates with taxpayers in situations where the online transaction was unsuccessful.

- Uses Govolution to setup electronic funds transfer (EFT) accounts at the taxpayer’s request. Calculates the payment amounts on a bi-weekly basis run.

- Ru
ns Govolution reports to reconcile the payment amount to the actual amount deducted from the taxpayer’s bank account.

- Researches account inconsistencies and notifies taxpayers of any outstanding amounts.

- Prepares reports on a daily basis of payments received in order to reconcile with payments posted to the bank.

- Compares data from different revenue collection points to previous years in order to assure revenue is increasing on a monthly basis.

- Keeps constant communication with coworkers and supervisors to ensure the accuracy of our databases.

- Manages access database to keep track of updates on payments made by taxpayers.

- Adeptly handles administrative matters including managing inventory, taxpayer queries and maintaining an efficient filing system for all payment paperwork.

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Resume Overview

School Attended

  • Ricardo Palma University
  • Northern Virginia Community College

Job Titles Held:

  • Office Service Manager
  • Administrative Assistant Supervisor
  • Administrative Assistant-Billing Section


  • Associate of Arts
  • Associate of Science

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