A hands-on professional with a proven record of success. Able to communicate and interact effectively with individuals of all levels 5+ years' experience as a Property Manager, Leasing Consultant, Office Secretary/ Clerk Able to work under pressure and meet deadlines Committed to assisting others
Microsoft Office proficiency
Professional and mature
Dedicated team player
Strong interpersonal skills
Increased office organization by developing more efficient filing system and customer database protocols.Coordinated all department functions for team of 11 employees.
MD State DHMHAugust 2013 to January 2014Office Secretary II Baltimore, Maryland
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter databases information into.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Make copies of correspondence or other printed material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Collect and deposit money into accounts, disburse invoices, keep records of collections and disbursements, and ensure accounts are balanced.
MD State Dept. of Social ServicesMay 2011 to August 2013Office Service Clerk II Baltimore, Maryland
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records.
Compute, record, and proofread data and other information, such as records or reports.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Dayvillage TownhomesOctober 2007 to June 2010Assistant Property Manager Baltimore, Maryland
Assisted all current and prospective residents with housing assistance paperwork, including but not limited to Section 8.
Assured that all residents maintained current leases while processing rent increases.
Managed and processed all paperwork for current and prospective residents that participate in the Low Income Housing Tax Credit Program (LIHTC), determined and certified the eligibility of applicants, following the government guidelines.
Directed collection of monthly assessments rental fees, and deposits posting all payments in system using property management software.
Jenark and Boston Post) Assured that all accounts with delinquent rents and balances received the proper legal filings and notices.
Completed all evictions with the constable and assuring all residents vacating the property and assess all damages at the time of vacating.
Managed and supervised all office and maintenance personnel as needed.
Regional Management IncJanuary 2002 to July 2006Leasing Consultant Baltimore, Maryland
Met with prospective tenants to show properties, explain terms of occupancy, and provided information about the community.
Determined and certified the eligibility of prospective residents, following company guidelines.
Interviewed clients to determine what kind of property they are seeking.
Processed all applications for move-ins and move-outs.
Prepared documents such as move in packets including leases, addendums, and contracts for leasing an apartment or townhome.
Assisted management and office staff with excessive administrative and clerical needs such as letters, filing, and writing maintenance work request.
Maintained a professional and pleasant attitude and appearance while assisting current and prospective residents.
Essex Community College2012Human ServicesBaltimore, MarylandHuman Services Other Relevant Work History:
Maryland State Department of Corrections - Annex Jessup, Maryland
Correctional Officer 2002 to 2003