Qualified & Energetic Office and Sales Manager with top-rated Customer Service Specialist skills including more than 20 years leading dynamic sales teams in fast-paced markets with years of manufacturing/sales & office management experience, including interviewing, hiring, cross-training, scheduling and supervision of assigned hired staff members. Effectively process & schedule customer orders for production w/ follow-up to ensure all orders are complete & meet all Quality Assurance/Health Regulations before leaving processing warehouse for deliveries or picked up. Responsible for creating/maintaining all customer vendor files and confidential files (both electronic and hard copy files) in organized and efficient manner. Work closely with customers, all levels of staffing/ management , marketing and outside sources. Ability to produce quality work w/ tight deadlines.
Highlights of Qualifications:
- Skilled multi-tasker
- Exceptional customer service skills w/ production scheduling
- Type up to 75 WPM/11,000 + KPH
- CPR certified/Certified Clinical Medical Assistant
- TWIC Homeland Military/Restricted Security Clearance
- Computer/MS Office Suite proficient (Word, Excel, Power Point, Internet/Email), POS, Web Design, SAP, ETC & more
- Effective team player
- Superior organization skills
- Staff training and development
- Resolution-oriented
- Exceptional telephone etiquette
(Renewing as of 2015).
- Routinely helped as many as 50+ walk-in customers each day in a high-volume sales/production/manufacturing environment.
- Fielded and processed up to 100+ weekly Purchasing Inventory Orders. Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
- Wrote and edited documents to keep staff informed on policies and procedures. Created new departmental procedures manual.
- Assessed organizational training needs.
- Responsible for creative design for advertising/marketing brochures, business cards, seasonal cards and vendor appreciation cards/gifts.
- Excelled at "Positive" Customer Service management for issues with product deliveries/pick-ups etc and fast, cost effective solutions to satisfy customer/vendors needs.
- Established "positive" working relationships with Vendors, Retail/Restaurants & Stores.
Atlanta, GA, 1XXX - 2015
Initially hired as part time office clerk in Jan. 1XXX. Promoted to full time Seasonal Office Manager in 1995. Promoted to Office & Sales Manager for two businesses for owners/operators in 1998, as well as responsible for managing Seafood & Real Estate Properties being sold in Texas & Oahu, Hawaii as of 2009-2010 in owners/operators absence. Responsible for day to day office & sales management. Daily cash register reconciling AM/PM, duties of preparing bank deposits, making change, dropping bank bags as designated by owners/operators. Responsible for daily, weekly or monthly inventory control duties of purchasing & ordering, restocking and pricing. Heavy computer use of MS Office Suite and upgrades, Staff Supervision and Scheduling of up to 15-30 employees in both High and Low season. Heavy telephone customer contact duties vary from day to day as needed. Answered customers’ questions and addressed problems, complaints & issues in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Balanced the needs of multiple customers simultaneously in a fast-paced production capacity. Built and maintained effective positive relationships with peers and upper management.Recruited, hired, developed and retained retail talent for the company. Recently laid off as of January 2015 due to owners unexpected terminal medical illness businesses have all been sold/liquidated and owners forced to retire.
City, STATE, 1XXX - 05/1998
Various positions held for support staffing (short & long term), City, Manufacturing/ProductionAccepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products & Maritime, Hospitals/Clinics and within Universities. Part time & Full time short to long term assignments. Duties included (Answering of phones, filing, expediting of messages to correct contact, heavy computer work, typing 70-75 wpm, data entry 10,000+ KPH). Creating and maintaining filing systems, use of all office equipment computers hardware/software, scanners, copiers, fax machines, phone systems and more. Experienced also working within various non-medical industries on Short to Long term temporary basis.
Cash handling, Computer Literate w/ various Software Programs & Computer Hardware, Shipping and Receiving. Use of Spanish.
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School Attended
- National Institute of Health
- Galveston College
- Westark Community College
- Southside High School
Job Titles Held:
- Office & Sales Manager
- Administrative Support
Degrees
- Certified Clinical Medical Assistant
- Phlebotomy Certificate
- Associate Business Administration
- High School Diploma
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