Office & Sales Manager Resume Example

Qualified & Energetic Office and Sales Manager with top-rated Customer Service Specialist skills including more than 20 years leading dynamic sales teams in fast-paced markets with years of manufacturing/sales & office management experience, including interviewing, hiring, cross-training, scheduling and supervision of assigned hired staff members. Effectively process & schedule customer orders for production w/ follow-up to ensure all orders are complete & meet all Quality Assurance/Health Regulations before leaving processing warehouse for deliveries or picked up. Responsible for creating/maintaining all customer vendor files and confidential files (both electronic and hard copy files) in organized and efficient manner. Work closely with customers, all levels of staffing/ management , marketing and outside sources. Ability to produce quality work w/ tight deadlines.

• Routinely helped as many as 50+ walk-in customers each day in a high-volume sales/production/manufacturing environment.
• Fielded and processed up to 100+ weekly Purchasing Inventory Orders. Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
• Wrote and edited documents to keep staff informed on policies and procedures. Created new departmental procedures manual.
• Assessedorganizational training needs.
• Responsible for creative design for advertising/marketing brochures, business cards, seasonal cards and vendor appreciation cards/gifts.
• Excelled at "Positive" Customer Service management for issues with product deliveries/pick-ups etc and fast, cost effective solutions to satisfy customer/vendors needs.
• Established "positive" working relationships with Vendors, Retail/Restaurants & Stores.

Cash handling, Computer Literate w/ various Software Programs & Computer Hardware, Shipping and Receiving. Use of Spanish.