Office Representative resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Multi-talented and hardworking, consistently rewarded for success, punctuality, hard work, and dedication to her team. Exceptional experience in hospitality, home health care, and office settings. Always a hands on individual, and has an incredible ability to learn in a high stress/fast paced environment. Believes in teamwork, but can most definitely work individually. Enthusiastic to learn new skills to adapt to new job duties never before performed. Has a keen knack for problem solving and thinking outside the box. Able to consistently follow direction, and positively impacts overall morale and productivity.

  • Presentations and public speaking
  • Product recommendations
  • Skilled in Microsoft Word, Microsoft Excel, Microsoft office, almost all social media platforms and outlets, Microsoft Powerpoint.
  • User training
  • Training and development
  • Appointment scheduling
  • Behavior modification
  • Interior and exterior cleaning
  • Patient assessments
  • Community outreach
  • Customer service excellence
  • Interviewing
  • Customer assistance
  • Vendor returns processing
  • Payment collection and processing
  • Staff management
  • Patient evaluation
  • Asset protection
  • Wound care
  • Menu development
  • Age-appropriate activities
  • Activity organization
  • ID verification
  • Treatment room setup
  • Guest assistance
  • Banquetes and catering
  • Promotional planning
  • Beverage assembly
  • Portion control
  • Organized
  • Strategic planning and execution
  • Recruiting and Hiring
  • Upselling
  • Storage organization
  • Data entry
  • Event planning and execution
  • POS system operations
  • Food processing
  • Stockroom organization
  • Supervision
  • Liquor regulations and compliance
  • Credit card processing
  • Policy implementation
  • Nutritious Feeding
  • Product inspections
  • Privacy and confidentiality
  • Medication management
Ferris State University Big Rapids, MI Expected in Associate of Science : Diagnostic Medical Sonography - GPA :
Baker College of Cadillac Cadillac, MI, Expected in Associate of Science : Nursing - GPA :
Work History
Mgm Resorts - Office Representative
Us, PA, 12/2018 - 09/2019
  • Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Built relationships with clients through active listening and knowledge to provide excellent service.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed team communications and information for team meetings.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from misunderstandings, or lack of knowledge, protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with the agent/owner to resolve any problems that may arise, improve operations, and provide exceptional customer service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Cadia Healthcare - Food and Beverage Manager
Charlottesville, VA, 06/2017 - 09/2018
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 90% food waste reduction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent checks of line.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on Safe and proper food handling, Safe and proper food storage procedures, and Responsible alcohol serving.
  • Orchestrated positive customer experiences at all stages by overseeing every area of Food and beverage operations, as well as outside customer service.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each night.
  • Managed employees throughout preparation and service of approximately 150-500 meals per day.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Set schedules for 35 staff by planning and designating shifts and hours.
  • Motivated staff to perform at peak efficiency and quality.
  • Recruited top-notch employees for outside service and beverage cart girls positions.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all outside service and beverage cart staff.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Organized and ran golf outings and events for charity or otherwise.
  • Invent specialty drinks for golf outings and events based on the demographic and needs of the group.
Always Best Care - Home Health Care Aide
Vallejo, CA, 09/2017 - 12/2017
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Administered daily medications to patients and remained vigilant for negative side effects.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Kept close eye on behavior and emotional responses of clients, consulting with registered nurse and patient's mother to address concerns and protect each person from any harm.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Supervised daily activities and provided assistance when needed.
  • Provided patients with assistance in completing such tasks as bathing/showering, physical therapy, meal preparing, house cleaning, and laundry, effectively reducing daily burden on family members.
Alaska Denali Travel - Server/Bartender
Kantishna, AK, 03/2016 - 06/2017
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 100-seat restaurant.
  • Served needs of more than 24 customers in busy micro-brewery/full menu environment.
  • Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

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Resume Overview

School Attended

  • Ferris State University
  • Baker College of Cadillac

Job Titles Held:

  • Office Representative
  • Food and Beverage Manager
  • Home Health Care Aide
  • Server/Bartender


  • Associate of Science
  • Associate of Science

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