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Office Representative Resume Example

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OFFICE REPRESENTATIVE
Professional Summary

Multi-talented and hardworking, consistently rewarded for success, punctuality, hard work, and dedication to her team. Exceptional experience in hospitality, home health care, and office settings. Always a hands on individual, and has an incredible ability to learn in a high stress/fast paced environment. Believes in teamwork, but can most definitely work individually. Enthusiastic to learn new skills to adapt to new job duties never before performed. Has a keen knack for problem solving and thinking outside the box. Able to consistently follow direction, and positively impacts overall morale and productivity.

Work History
State Farm Mutual Automobile Insurance Company. Cadillac, MichiganOffice Representative | 12/2018 - 09/2019
  • Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Built relationships with clients through active listening and knowledge to provide excellent service.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed team communications and information for team meetings.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from misunderstandings, or lack of knowledge, protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with the agent/owner to resolve any problems that may arise, improve operations, and provide exceptional customer service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Eldorado Golf Course. Cadillac, MichiganFood and Beverage Manager | 06/2017 - 09/2018
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 90% food waste reduction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent checks of line.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on Safe and proper food handling, Safe and proper food storage procedures, and Responsible alcohol serving.
  • Orchestrated positive customer experiences at all stages by overseeing every area of Food and beverage operations, as well as outside customer service.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each night.
  • Managed employees throughout preparation and service of approximately 150-500 meals per day.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Set schedules for 35 staff by planning and designating shifts and hours.
  • Motivated staff to perform at peak efficiency and quality.
  • Recruited top-notch employees for outside service and beverage cart girls positions.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all outside service and beverage cart staff.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Organized and ran golf outings and events for charity or otherwise.
  • Invent specialty drinks for golf outings and events based on the demographic and needs of the group.
Health Partners. Traverse City, MIHome Health Care Aide | 09/2017 - 12/2017
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Administered daily medications to patients and remained vigilant for negative side effects.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Kept close eye on behavior and emotional responses of clients, consulting with registered nurse and patient's mother to address concerns and protect each person from any harm.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Supervised daily activities and provided assistance when needed.
  • Provided patients with assistance in completing such tasks as bathing/showering, physical therapy, meal preparing, house cleaning, and laundry, effectively reducing daily burden on family members.
Clam Lake Beer Company. Cadillac, MichiganServer/Bartender | 03/2016 - 06/2017
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 100-seat restaurant.
  • Served needs of more than 24 customers in busy micro-brewery/full menu environment.
  • Bussed and reset 8 tables per shift, working efficiently to keep dining room and work areas clean.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Skills
  • Presentations and public speaking
  • Product recommendations
  • Skilled in Microsoft Word, Microsoft Excel, Microsoft office, almost all social media platforms and outlets, Microsoft Powerpoint.
  • User training
  • Training and development
  • Appointment scheduling
  • Behavior modification
  • Interior and exterior cleaning
  • Patient assessments
  • Community outreach
  • Customer service excellence
  • Interviewing
  • Customer assistance
  • Vendor returns processing
  • Payment collection and processing
  • Staff management
  • Patient evaluation
  • Asset protection
  • Wound care
  • Menu development
  • Age-appropriate activities
  • Activity organization
  • ID verification
  • Treatment room setup
  • Guest assistance
  • Banquetes and catering
  • Promotional planning
  • Beverage assembly
  • Portion control
  • Organized
  • Strategic planning and execution
  • Recruiting and Hiring
  • Upselling
  • Storage organization
  • Data entry
  • Event planning and execution
  • POS system operations
  • Food processing
  • Stockroom organization
  • Supervision
  • Liquor regulations and compliance
  • Credit card processing
  • Policy implementation
  • Nutritious Feeding
  • Product inspections
  • Privacy and confidentiality
  • Medication management
Education
Ferris State UniversityBig Rapids, MIAssociate of Science: Diagnostic Medical Sonography
Baker College of CadillacCadillac, MIAssociate of Science: Nursing
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Resume Overview

Companies Worked For:

  • State Farm Mutual Automobile Insurance Company
  • Eldorado Golf Course
  • Health Partners
  • Clam Lake Beer Company

School Attended

  • Ferris State University
  • Baker College of Cadillac

Job Titles Held:

  • Office Representative
  • Food and Beverage Manager
  • Home Health Care Aide
  • Server/Bartender

Degrees

  • Associate of Science : Diagnostic Medical Sonography
    Associate of Science : Nursing

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