office representative resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Productive Office manager committed to delivering high-quality results with little supervision. Skilled in assisting with payroll, data entry and scheduling. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Industrious administrative team member with proven organizational, time management and multitasking abilities in office settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

  • Customer Service
  • Time Management
  • Critical Thinking
  • Verbal and Written Communication
  • Appointment Scheduling
  • Organizing and Categorizing
  • Data Entry
  • Prioritizing Work
  • Documentation and Reporting
  • Excel Spreadsheets
  • Service-Oriented
  • Issue Resolution
  • Information Confidentiality
  • Marketing Strategy Development
  • Form Completion and Submission
  • Records Maintenance
  • Document Control
  • Client Prospecting
  • Administrative Functions
  • Scheduling Meetings
  • Policy Feature Explanations
  • Insurance Program Analysis
  • Mail Sorting and Distribution
  • Business Writing
  • Executive Presentation Development
Education and Training
Sam Barlow High School Gresham, OR Expected in 05/1980 High School Diploma : - GPA :
University of Oregon Eugene, OR Expected in : - GPA :
AIU Online, Expected in : Business Administration And Management - GPA :
Mgm Resorts - Office Representative
Jacksonville, FL, 03/2019 - 10/2022
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered phone calls and welcomed visitors to office.
  • Conducted office inventory checks and requested restock of supplies.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Drafted, proofread and edited professional business documents.
  • Managed social media through post creation and community engagement.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Coordinated staff scheduling to promote smooth office operations.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Forward Air Solutions - Bowling Center Manager
Medley, FL, 09/2007 - 08/2014
  • Operated bowling facility with 18 lanes, cafe and arcade.
  • Resolved customer inquiries to achieve high standard of service.
  • Increased business by promoting services and handling numerous event such as tournaments.
  • Monitored alcohol use on-site and intervened in problematic situations to restore order.
  • Ran snack bar and beverage service profitably by controlling expenses.
  • Managed hiring, training and motivation of 10+ bowling alley personnel.
  • Purchased supplies and equipment as part of $75000 per year budget.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Structured HR consulting services to support clients during organizational developments and changes.
BK Cargo INC - Terminal Manager
City, STATE, 01/1994 - 05/2014
  • Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
  • Supervised worker efficiency and rectified issues with performance.
  • Directed and coordinated activities of transport personnel responsible for loading, transporting and offloading of product.
  • Supervised, hired, trained, evaluated and motivated team of 9 and managed day-to-day activities of department.
  • Developed strategies to maximize production and reduce costs.
  • Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
  • Communicated with dispatched personnel and drivers to ensure efficiency.
  • Monitored budget and operating metrics to incorporate improvement processes to increase performance.
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Dispatched drivers and tracked on-time deliveries.
  • Facilitated dispatch support to manage emergencies while supporting operational efficiency.
  • Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
  • Directed day-to-day warehouse activities and set long-term goals.
  • Hired and trained new employees on warehouse safety and company policies.
  • Collaborated with accounting, maintenance and engineering support teams to promote corporate initiatives.
  • Scheduled employees, deliveries and special needs for warehouse.
  • Performed functions with required repeated bending, standing and reaching.
  • Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.

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Resume Overview

School Attended

  • Sam Barlow High School
  • University of Oregon
  • AIU

Job Titles Held:

  • Office Representative
  • Bowling Center Manager
  • Terminal Manager


  • High School Diploma
  • Some College (No Degree)

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