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Office Property Manager Resume Example

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OFFICE PROPERTY MANAGER
Skills
  • Tenant and eviction laws
  • Knowledge of [Michigan ] real estate laws
  • Customer service-focused
  • Knowledgeable with Tax credit sec. 42 programs 
  • Experienced Sec. 8 specialist 
  • Maintenance knowledge 
  • Financial budgeting and reporting
  • Complex problem solving 
  • Affordable housing programs knowledge
  • Great oral and written communication skills
Professional Summary

Experienced Property Manager successful at maintaning occupancy rates by securing long-term tenants. Offering 16 years of experience in the business. My Expertise in tenant relations, sales, marketing and business transactions. in-depth knowledge of tax credits (sec. 42) , Section 8, and recertification vouchers. I'm successful in collecting rent owed and managing outstanding tenant issues As well as being a Versatile Property Manager who brings an excellent blend of people skills and an ability to implement and enforce property rules and regulations effectively. Responsible, and committed to ensuring a safe and comfortable environment for residents as well as advocating for the company and what they stand for.

Work History
Office Property Manager, 10/2018 to Current
Country View Apartments Townhomes - Benton Harbor, MI
  • Oversaw monthly collections of over $90,000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained sufficient number of units market-ready at all times.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Organized and participated in resolution, and conflict meetings on Quarterly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Compiled maintenance and repair requests for submission to The maintenance department and reached out to local contractors for bid proposals for extensive issues.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept property in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Assistant Property Manager , 10/2015 to 09/2017
Herman & Kittle properties Inc. - 500 east 9th street, Suite 300 Indianapolis, IN 46240
  • Secured an average of 104 rental agreements each month.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Carefully screened applicants for tenancy.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Scheduled contractors for maintenance issues.
  • Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Managed a community of nearly 160 apartment homes.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Completed annual rent calculations using housing database software.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
Assistant Manager (on call only), 06/2008 to 02/2014
Atkins Village Senior Apartments - 423 Donald Atkins Dr, Benton Harbor, MI 49022
  • Developed and executed plan to achieve and maintain 90% or better rate of occupancy.
  • Maintained constant balance of property petty cash account.
  • Completed annual rent calculations using housing database software.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Maintained original leases and renewals for the management office.
  • Managed a community of nearly 45 apartment homes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated effectively with owners, residents and on-site associates.


Leasing consultant , 01/2004 to 08/2015
Berrien homes apartments - 1901 Council Dr. Benton Harbor, MI 49022
  • Completed final move-out walk-throughs for tenants
  • Carefully screened applicants for tenancy.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Scheduled contractors for maintenance issues.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Verified income, assets and expenses and completed file tracking sheet for each resident.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma: : 06/1997Coloma High School - 300 W. Joseph St. Coloma, MI
  • Office Administrative course
  • Principal Assistant 

​

Certifications
  • Certificate for Compliance Housing credits
  • Certificate for Income & Assets
  • Certified in Fair housing acts
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Resume Overview

Companies Worked For:

  • Country View Apartments Townhomes
  • Herman & Kittle properties Inc.
  • Atkins Village Senior Apartments
  • Berrien homes apartments

School Attended

  • Coloma High School

Job Titles Held:

  • Office Property Manager
  • Assistant Property Manager
  • Assistant Manager (on call only)
  • Leasing consultant

Degrees

  • High School Diploma : : 06/1997

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