Experienced Office Management and Administration Professional with 10 + years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Organized managerial style
Travel coordination
Documentation and reporting
Master calender management
Event planning
Multi-line phone proficiency
QuickBooks expert
Filing and data archiving
Project planning
Mail handling
Advanced MS Office Suite
Relationship Development
Problem Resolution
Customer Service
Communications
Organization
75 WPM typing speed
Work History
08/2019 to 02/2020
Office/Project ManagerFerguson – Yuma, AZ,
Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Carefully transcribed phone messages and relayed to appropriate personnel within 10 minutes of each call.
Handled all scheduling for the business owner's calendar and prepared meeting agenda and materials.
Promoted team productivity by keeping supplies organized and well-stocked.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
09/2006 to 02/2018
Office/Project ManagerVenturenet, LLC – City, STATE,
Closely collaborated with project members to identify and quickly address problems.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Communicated with IT team members to keep project on schedule.
Decreased production downtime by accurately scheduling installations.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Worked with customers to develop payment plans and bring accounts current.
Reviewed billing problems, researched issues and resolved concerns.
04/1999 to 11/2002
Installation CoordinatorMCI WorldCom – City, STATE,
Supervised site investigations, reported issues and escalated those that required further assistance.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Resolved issues and escalated problems with knowledgeable support and quality service.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Assisted customers by answering questions and fulfilling requests.
Resolved installation problems, improved operations and provided exceptional client support.
Education
Expected in
High school diploma: Hoover High School - Hoover, AL GPA:
Additional Information
d55cdbac50fcda5597df4eeed53dc074545cb7 Proficiency with Microsoft Office:
Mail & Calendar (PC) -- Highly Proficient March 2020 Using Microsoft Office Mail and Calendar tools to
manage workload. Full results: https://share.indeedassessments.com/ share
· to
· profile/59e85b5f3e4a15c8d1401253b071b34ceed53dc074545cb7 Composing & Sorting Email with
Gmail -- Highly Proficient March 2020 Effectively composing and organizing Gmail messages. Full
results: https://share.indeedassessments.com/ share
· to
· profile/501aa3a59ebb9a7a8812d3a56d9dd305eed53dc074545cb7 Data Entry -- Highly Proficient
March 2020 Entering data quickly and accurately. Full results: https://share.indeedassessments.com/
share
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· profile/1739ff36934ff93b6bfc7168b7580206eed53dc074545cb7 Indeed Assessments provides skills
tests that are not indicative of a license or certification, or continued development in any professional
field.
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