office mgr resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Support Manager specializing in problem solving. Excellent communication and organizational abilities with a pragmatic and flexible mentality. Intelligent leader diligent in optimizing policies and procedures. Driven Supervisor offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Organized and efficient claim support. . Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Technical support expertise
  • Document management
  • Documentation and control
  • Database administration
  • Business administration
  • Workflow planning
  • Bookkeeping
  • Administering terms and conditions of contracts
  • Price & cost analysis.
  • Bid procurement and supply procurement.
Work History
Office Mgr., -
Restoration Hardware Lutherville Timonium, MD,

Procuring a wide variety products and services; administering terms and conditions of contracts; performing price/cost analysis; monitoring contractor's performance; performing work associated with termination of contracts, OR

  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.
  • Developed standard operating procedures for all administrative employees.
  • Designed comprehensive office budget to handle supply, labor and maintenance requirements.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity to complete over 1-30 employee evaluations per quarter
  • Compared vendor prices and negotiated for optimal savings.
Claim Support, 11/2018 - Current
Pekin Insurance City, STATE,
  • Interpreted management directives to define and document administrative staff processes.
  • Prepared daily claim documents reports to assist business leaders with key decision making and strategic operational planning.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Exceed expectations of all aspects of service and performance.
Assistant Manager, 03/2016 - 09/2018
Talbots City, STATE,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored 1-5-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed bi-annual inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Associate of Arts: Business, Expected in
Southwestern Illinois College - Belleville, IL,
Status -

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Resume Overview

School Attended

  • Southwestern Illinois College

Job Titles Held:

  • Office Mgr.
  • Claim Support
  • Assistant Manager


  • Associate of Arts

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