office manger resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Authorized to work in the US for any employer
Skills
Researching Scheduling (5 years)
Employee Evaluation
Eaglesoft
Insurance Verification
Office Management
Nexhealth (1 year)
Sunbit (1 year)
Leadership
Windows
Experience
10/2019 to CurrentOffice MangerMidpen Housing Corporation | Salinas, CA,
Responsible for building and maintaining a successful practice through communication to team and
management of goals and expectations
Generates accountability, authority and responsibility with given team and provides support,
communication and guidance to increase the team’s performance
Hire, train and manage performance of office team members
Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office
software, insurance verification and insurance linkage
Explain treatment plans and payment options to patients
Review and train on Accounts Receivables (collection percentage)
Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for
the office
Ensure office is secure at all times as assigned key holder
Train on and review patient financing/credit (volume number and accuracy) with team
Train team and ensure effective customer service skills via the telephone and in person
Train and hold team accountable for building a productive office schedule
Required to meet and manage minimum monthly performance goals as outlined by Regional
Management
Effective communication ensuring cooperation between the front office and back office (including
reading and responding to email, filtering down newsletters, policy updates, correspondence, training,
meeting and webinar information and appropriate data)
Respond to both general dentistry and specialty patients and patient complaints in a timely and
professional manner
Train staff or arrange training, as needed
Assure timeliness and accuracy of paperwork
Review and approve payroll (accuracy, control overtime) for office
Oversight of supplies and inventory for the office and assure cost effectiveness
Retention of staff and patients (turnover number)
Assure safety – workers compensation (reported timely and accurate and investigation post-accident
is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s
Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and
review office radiation badges
Complete Monthly Check List (completed and assurance all areas are up to date.)
Provide effective communication and act as liaison between corporate and office staff (changes,
procedures, postings, etc.)
01/2018 to 10/2019Team Lead/TrainerConvergent | City, STATE,
Assist the customer with their bills
Assist with taking 50-100 inbound calls
Evaluated employee job performance and motivated staff to improve productivity
Distributed company correspondence, including memos and updates to reinforce and apprise
departments and divisions of corporate objectives and developments
Coordinated office activities and operations to secure efficiency and compliance with company policies
Monitored office inventory to maintain adequate supply levels and order products
Mentored new employees on Quality Assurance and Time Management and delivered constructive
feedback to increase understanding of job duties
Streamlined back office services for clients to promote proper functionality and positive user experience
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to
provide outstanding customer care
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive
training for all administrative support staff.
02/2017 to 12/2017Desk ClerkTNDC Housing Authority | City, STATE,
Confirmed transactional data by verifying name and payment information and clearly communicating
costs and fees to patrons
Delivered key administrative support to coworkers, taking on additional tasks during peak times
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote
security and safety
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy
and revenues to supervisor
Addressed and welcomed large volume of guests to business per day, improving overall customer service
and engagement
Managed customer complaints and rectified issues to complete satisfaction
Responded promptly to customer questions via email, reducing phone inquiries by approximately 45%
Created, updated and maintained detailed documents and spreadsheets by creating professional charts,
tables and filters
Facilitated communication through effective management of incoming correspondences, including phone
calls, emails and letters.
Education and Training
Expected in 06/2024 to to Bachelor's | Business AdministrationMorris Brown College, Atlanta, GAGPA:
Expected in 06/2017 to to High school diploma | General StudiesProspects High School, Antioch, CAGPA:
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