Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Accomplishments
Recognized by The United States Navy with a navy and marine corps medal for serving as sales and services division records keeper which resulted in more than $3,500,000 in sales over the course of 7 months.
Recognized by The United States Navy with a navy and marine corps medal for demonstrating exceptional recruiting skills and initiative that resulted in phenomenal pace in attainment of numerous command goals.
Skills
Able to handle classified documents. Currently hold Secret Clearance with Department of Defense as of June 24, 2013.
Office Management
Scheduling and Coordinating
Team Management
Function Generators
Office Equipment Operation
Supply Inventory Control
Industry-Specific HR Regulations
Policy Interpretation
Work History
03/2021 to Current
Office Manger Adp – Augusta, ME,
Operated copiers and printers on daily basis, and produced more than 500 sheets per day. Expeditiously set up equipment/adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
Created customized options and solutions to meet customer unique copy and printing needs.
Review, prioritize and submit print requests from server/desktop according to complexity and urgency. Ensure that output are quality checked and accurately meet instructions as submitted.
Maintained computer and physical filing systems of all work submitted and completed including service logs.
Utilized work order and job instructions to identify necessary materials and quantity requirements.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained computer and physical filing systems.
Maintained CRM database with customer updates and report generation.
02/2020 to 03/2021
Account ManagerUs Oncology, Inc. – Beaumont, TX,
Managed book of business worth $3,000,000 across 7 accounts.
Managed over 25 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Trained 50 team members in successful strategies to meet operational and sales targets.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction by 30%.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Contributed to annual revenue goals by selling new services and developing new accounts.
02/2019 to 02/2020
RecruiterDean Health – Oregon, WI,
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting over 300 initial interviews and 500 pre-screening assessments.
Screened approximately 500 applicant resumes and coordinated both phone and in-person interviews.
Organized more than 200 new employee orientation schedules for new hires.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Operated and maintained applicant tracking and candidate management systems using Salesforce.
Developed recruiting strategies to identify qualified candidates and build strong network.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
08/2014 to 02/2020
Administrative AssistantUnited Sates Navy – City, STATE,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Restocked inventory valued over $1,000,000 and placed purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Education
Expected in 06/2012 to to
High School Diploma: Warwick High School - Newport News, VA GPA:
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