Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Training and Development
  • Clear oral/written communication
  • Staff Management
  • Friendly nature
  • Documentation expertise
  • Excellent multi-tasking ability
  • Scheduling
  • Organizational skills
  • Mail handling
  • Bookkeeping
  • Credit and collections
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Cash Drawer Management
  • Merchandise Restocking
  • Cash Register Operation
  • Product and Service Sales
  • Maintaining Store Appearance
  • Refund Handling
  • Retail Merchandising
  • Staff Training
  • Cleaning and sanitizing
  • Basic math skills
  • Order taking
  • Payment collection
  • Coaching and mentoring
Work History
04/2021 to Current
Office Manger Twin Lakes Community Burlington, NC,
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Maintained computer and physical filing systems.
  • Arranged corporate and office conferences for company employees and guests.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
09/2020 to 01/2021
Hostess and Cashier Hook And Reel City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Maintained cash drawer of $200 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 guests per day.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays every 3 Months.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
02/2019 to 09/2020
Cashier, Trainer, and Party Hostess Launch Family Entertainment City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Explained facility attractions to party guests and answered customer questions.
  • Greeted over 200 guests per day.
  • Recruited and trained 20 new members of guest service team.


  • Prepared and served meals, beverages and desserts to party guests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Administered first-aid care in emergency situations, remaining level-headed and helping clients feel better.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
  • Inspected fitness equipment before and after use for defects, failures and cleanliness.
  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
02/2018 to 03/2020
Trainer, Cashier, Hostess International Tennis Hall Of Fame City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Planned and executed 40-guest parties by organizing menus, spaces and special requests.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Developed individualized plans to help customers reach goals within predetermined timelines.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Documented reservations and communicated changes to guests.
  • Developed and maintained courteous and effective working relationships.
Education
Expected in 06/2021
High School Diploma:
Toll Gate High School - Warwick, RI,
GPA:

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Resume Overview

School Attended

  • Toll Gate High School

Job Titles Held:

  • Office Manger
  • Hostess and Cashier
  • Cashier, Trainer, and Party Hostess
  • Trainer, Cashier, Hostess

Degrees

  • High School Diploma

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