Experienced Office Management and Administration Professional with 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business skills. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Policy and procedure modification
Team Bonding
Clear oral/written communication
Excellent multi-tasking ability
Bookkeeping
Business and office administration
Performance improvement
Administrative and clerical support
Documentation expertise
Credit and collections
Organizational skills
Education
George P. Butler High School Augusta,GA , Expected in – –High School Diploma: - GPA:
Coursework in Business Management
Work History
Lockheed Martin Corporation - Office Manger Santa Maria, CA, 08/2015 - Current
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Solved problems timely and effectively, ensuring customer satisfaction.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Performed billing, collection and reporting functions for office.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Improved office operations by automating client correspondence, record tracking and data communications.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Buildium software.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Buildium and Numbers for Mac.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Hood Industries, Inc. - Property Management Thomasville, GA, 07/2019 - Current
Compiled maintenance and repair requests for submission to Maintenance Department.
Organized and participated in meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Digitized all information files in Buildium and maintained database.
Established strong, professional relationships with property owners and residents by promoting team collaboration and delivering exemplary service.
Administered operations to handle needs of more than 200 tenants across 145 property units.
Followed up on delinquent tenants and coordinated collection procedures.
Suggested improvements to Buildium software.
Oversaw monthly collections of over $137,00.00 in funds, maintaining high payment rates by building positive relationships with tenants.
Promptly responded to tenant complaints and concerns for over 145 properties.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
The Reformation - Branch Manager Seattle, WA, 01/2012 - 06/2014
Manages all aspects of branch operations Ensures financial results to plan through proper execution.
Produces consistent customer growth through effective lending practices.
Develops staff performance by properly training qualified applicants.
Implements all corporate marketing initiatives.
Proficiency in all phases of collection process.
Conducts calls to customers for service and follow up.
Applies payments and credits to customers accounts.
Identifies problem accounts and communicates with area mgr.
Maintains and secures all customers files.
Complies with all repossession activity accurately.
Executes all cash handling procedures per company policies.
Provides a clean uncluttered office and facility.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Engaged employees in business processes with positive motivational techniques.
Dollar General Corporation - Store Manager City, STATE, 01/2002 - 01/2012
Recruit, interview, hire, train and coach store team.
Control expenses, shrinkage and inventory levels in the store.
Provide a clean, fun and safe environment for employees and customers.
Order product, stock shelves, set plan-o-grams and create displays.
Reads and interprets documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
Performs mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability.
Performs IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
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