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Office Manager /Small Business Owner Resume Example

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OFFICE MANAGER /SMALL BUSINESS OWNER
Summary

Professional and well-grounded office team member with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Skills
  • Human resources best practices
  • Ability to prioritize
  • Self-directed
  • Detail oriented
  • Invoicing and billing
  • Quick learner
Experience
Virgil Moore Steele WorksJune 1998 to August 2000Administrative Assistant
Creedmoor , TX
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Communicated with customers to place custom orders, request maintenance services and deliver instruction on behalf of office management.
  • Assisted with administrative tasks, including filing, answering phones and assigning sales reps according to area of expertise.
  • Generated invoices, received and documented payments for customers.
  • Created and maintained progress billing spreadsheets for large contracted customers
  • Entered invoice data into company database and updated details, including customer address and contacts to keep information current.
  • Performed complex administrative management of sensitive and confidential issues such as payroll and personal employee information and emergency contact information.
  • Processed financial documents such as time sheets, payroll, expense checks, invoices and deposits as well as reconciliation of the bank account.
Buda Xpress LubeMarch 2001 to November 2004Office Assistant
Buda, TX
  • Created and maintained spreadsheets.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Processed daily receipts and work orders efficiently to support smooth office procedures.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Assisted with administrative tasks, including filing, answering phones and reconciling daily cash register, making deposits, employee time sheets and payroll.
  • Produced professional and error-free letters and spreadsheets.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks.
  • Generated financial reports for management review.


Central Texas Water MaintenanceAugust 2000 to August 2009Office Manager
Creedmoor, TX
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Completed billing, collections and reporting duties on daily basis.
  • Generated progress billing statements monthly for all large contracts.
  • Generated work in progress statements and insured all wage rates were in compliance for all federally or grant funded contracts.
  • Oversaw new employee hire process insuring that all appropriate paperwork was completed to include W4, I9 and pre-employment drug screen, created personnel files, created and maintained Company policies and procedures handbook and issued to all new employees, submitted new employee hire information to the State of Texas and updated employee paperwork and records as needed.
  • Generated weekly payroll for 15 employees, paid all employment taxes weekly, generated and submitted all required tax reports in a timely manner to include 941, 940 and TWC filings.
  • Calculated and paid all monthly sales tax required by law in a timely manner.
  • Aided senior leadership during executive decision-making processes, meeting with insurance company representatives, prospective customers and outside vendors.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks.
  • Generated financial reports for management review.
  • Supported Project Managers with smooth and efficient clerical support.
  • Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
  • Organized software licenses and handled all system updates.
  • Drafted internal documents and memoranda.
  • Collaborated closely with ownership to effectively smooth and improve office operations.
  • Planned and executed successful corporate meetings, lunches and special events.
A And E TowingAugust 2009 to December 2019Office Manager /Small Business Owner
Buda, Texas
  • Oversaw daily functions.
  • Maintained impeccable office organization to support efficiency and professionalism.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable.
  • Managed budget to handle all needs, including inventory, postage and equipment repair and maintenance.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Supported tow truck operators with smooth and efficient clerical support.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Managed financial activity such as accounts payable and accounts receivable and making daily bank deposits.
  • Evaluated and identified ineffective workflow processes, implemented solutions to improve productivity and personnel performance.
  • Drafted internal documents and memoranda to include Company policy and procedure handbook and rate sheets.
  • Created and maintained an accurate Quickbooks database by entering invoices, receipts, customer payments, deposits and updated details including customer contacts, billing terms and contracted rates to keep information current.
  • Communicated with customers to resolve issues, schedule services and address billing questions.
  • Ensured that all operations met federal, state and municipal laws.
  • Generated financial reports for review.
  • Organized software licenses and handled all system updates.
  • Oversaw new employee hire process insuring that all appropriate paperwork was completed to include W4, I9 and pre-employment drug screen, created personnel files, submitted new employee hire information to the State of Texas and updated employee paperwork and records as needed.
  • Generated weekly payroll, paid all employment taxes weekly, generated and submitted all required tax reports in a timely manner to include 941, 940 and TWC filings.
  • Calculated and paid all quarterly sales tax required by law in a timely manner.
  • Communicated with outside CPA in order to maintain an accurate annual Income and Franchise Tax returns
Education and Training
Austin Community CollegeSocial WorkAustin, TX
El Paso Community CollegeMay 1989Associate of Applied Science: Human ServicesEl Paso, Tx
Andress High SchoolMay 1985High School DiplomaEl Paso, TX
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Resume Overview

Companies Worked For:

  • Virgil Moore Steele Works
  • Buda Xpress Lube
  • Central Texas Water Maintenance
  • A And E Towing

School Attended

  • Austin Community College
  • El Paso Community College
  • Andress High School

Job Titles Held:

  • Administrative Assistant
  • Office Assistant
  • Office Manager
  • Office Manager /Small Business Owner

Degrees

  • Social Work
    Associate of Applied Science : Human Services
    High School Diploma

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