Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
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Professional Summary

Experienced Office Management and Administration Professional with over 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader who blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Recognized for exemplary customer service and team collaboration.

Work History
06/2017 to Current Office Manager (Remote) Oxford University Press, Inc. | Boston, MA,
  • Set up and maintain invoicing, files and receipts to keep records organized and easily searchable
  • Generate and submit invoices based upon established accounts receivable schedules and terms
  • Delegate tasks to carefully selected employees in alignment with resource management goals
  • Provide guidance to business owner regarding project bids for Property Management companies
  • Coordinate daily workflow through task prioritization and concise scheduling
  • Execute billing tasks and record information in QuickBooks
  • Work with Property Management customers to understand requirements and provide exceptional customer service and invoicing for services rendered
12/2007 to 12/2016 SHERIFF’S TECHNICIAN II / OFFICE MANAGER Alameda County Sheriff’s Office | City, STATE,


  • Scheduled, trained and evaluated Sheriff's Office staff consisting of 21 Deputies, 2 Sheriff's Technicians and 10 rotating Retired Annuitants on various positions within the Marshal's Office
  • Implemented process improvements for better workflow and training procedures to make department more efficient
  • Coordinated all staff required "Continued Professional Training" courses to ensure all semi-annual and annual training requirements were satisfied
  • Processed time-sheets for all four South County courthouse employees

Office Management

  • Vendor and Facilities Liaison
  • Ordered, secured, tracked and maintained all department inventory and equipment
  • Maintained vehicle maintenance and inspections for all South County courthouses
  • Assisted the public, law enforcement agencies, courts, judges, attorneys, and the District Attorney’s Office with Marshal's Office services
  • Prepared Marshal's Office for 8 different annual inspections
  • Planned and organized department events
  • Managed all facility maintenance requests, orders and repairs
  • Insured all accreditation standards were followed, accurately reported, and successfully passed at 100% success rate to maintain accreditation status for Fremont, Pleasanton, Hayward and the Juvenile Justice Center courthouses (CALEA, PREA, ACA)
  • Compiled daily, weekly, monthly and annual department statistics and reports
  • Drafted error-free letters, memos, procedures and other written materials as needed
  • Maintained all activity logs and inspection reports
  • Ordered and maintained all office supplies
  • Operated a variety of computer software such as; Microsoft Word, Access, Excel, Outlook and programs specific to the Sheriff’s Office
  • Completed various projects and tasks assigned by Command Staff
  • Maintained Sergeants calendar for meetings and tasks

Planning and Training Team (Urban Shield)

  • Assisted with planning, coordinating and executing the largest full-scale five-day annual training event in the nation allowing local, national, and international tactical teams and first responders from multiple disciplines to participate in the assessment of their team’s level of preparedness and ability to perform a variety of intricate first responder operations for nine consecutive years. (The training consists of 35 tactical (SWAT) teams, 17-20 FIRE, USAR and HAZMAT teams, 8 EOD teams, and 36 EMS teams. Approximately 32 Active Shooter/Immediate Action scenario sites are set up across multiple Bay Area counties hosted by multiple local agencies and over 3000 civilian volunteers.)
  • Worked on Logistics, Personnel, Vendor and Sponsor Teams over the course of 9 years on the Planning Team
  • First and only Sheriff's Technician to hold the position of Site Captain and successfully implement and run an active shooter training site

Santa Rita Jail Youth Education Program Coordinator

  • Detailed program operations and participant activities with comprehensive record-keeping
  • Presented program to schools and youth groups to expand community engagement and program outreach
  • Worked with at-risk youth to improve life choices and maximize benefits of SRJ Youth Education Program
  • Educated potential participants on program and processes to engage in program
  • Collaborated on program operations with Command Staff, including offering feedback from participants and improvement recommendations
  • Built lasting relationships with youth and parents or guardians through mentoring youth post program attendance
03/2002 to 05/2005 Sales Support Manager Southwestern Bell Company/SBC Finance | City, STATE,
  • Provided pre-sale and post-sale support services to approximately 72 select global customer accounts
  • Managed contract performance and maintenance to ensure 100% overall success rate of implementation, maintenance, billing and service issues
  • Successfully provisioned all complex sales accurately and on-time with 98.5% success rate
  • Coordinated and implemented local and long distance complex services such as PRI, Frame Relay, ATM, Sonet, Opteman, and NVPN services
  • Instrumental in capturing lost business revenue of over 100k
  • Developed solutions to sales challenges and maximized business opportunities
  • Organized company files and created support system to decrease workload and increase productivity of account managers
  • Microsoft PowerPoint, Excel, Word, Outlook and Access
  • Google Docs
  • QuickBooks
  • Motivational leadership style
  • Event coordination
  • Senior leadership support
  • Project management
  • Training and development
  • Process improvements
  • Scheduling and calendar management
  • Invoicing and billing
  • Detail-oriented
  • Exceptional follow through
  • CRM and office management software
  • Public relations
  • Report writing
  • Accounts reconciliation
  • Computer proficiency
  • Ability to prioritize
  • Inventory control
  • Call center operations
Expected in Bachelor of Science | Business Management/Criminal Justice University of Phoenix, Tempe, AZ GPA:

(72 of 120 credits completed)

Expected in 05/1990 High School Diploma | Pflugerville High School, Pflugerville, TX GPA:
  • Texas Notary Loan Signing Agent (7/2020)
  • Texas Notary Public (6/2020)
  • Communications Certificate (09/2019)
  • Hotel Management (08/2019)
  • FEMA Training Courses IS 100, IS 200, IS 201, IS 700, & IS 800 (2014)
  • Fire Service Training and Education Program I-300 Intermediate ICS & I-400 Advanced ICS (06/2013)

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School Attended

  • University of Phoenix
  • Pflugerville High School

Job Titles Held:

  • Office Manager (Remote)
  • Sales Support Manager


  • Bachelor of Science
  • High School Diploma

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