office manager previous owner and operator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Dedicated and meticulous Office Manager with over 36 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Skills
Smart Service and office management software
Budgetary Planning
Data entry
Expense reporting
Banking operations
Invoicing and billing
Training and coaching
Customer relations
Accounts payable and receivable
Scheduling and calendar management
Microsoft Office
QuickBooks accounting software
Experience
02/2005 to Current
Office Manager (previous Owner and Operator)City Of Desoto, Texas – Desoto, TX,
Supervised office with 10 - 12 employees, consistently cultivating productive and positive work atmosphere.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Automated office operations to manage client correspondence, record tracking and data communications.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Generated financial reports for management review.
Greeted visitors promptly and directed to correct locations.
Supported president and owner with smooth and efficient clerical support.
Updated employee paperwork and records.
Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw office inventory and timely reordering of supplies.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Performed billing, collection and reporting functions for irrigation office generating over $1,000,000 annually.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
Accurately processed data, validation and transmission for bi-weekly payrolls.
Managed accounts payable.
Monitored vacation accrual.
06/2000 to 02/2005
Deputy Court ClerkProgressive – Huntington, WV,
Tracked exhibits admitted during court hearings and updated documentation.
Produced and filed court reports with unparalleled accuracy.
Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Wrote error-free and professional correspondence on behalf of court system.
Examined legal documents and assured adherence to laws and court procedures.
Prepared correspondence, bench warrants and court orders for Circuit Court judges.
Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
Recorded court proceedings and prepared accurate minutes for court hearings and trials.
Conducted roll calls, polled jurors and swore in interpreters, witnesses, defendants and jury members.
Administered oaths to parties to legal actions as necessary, implementing current procedures to achieve compliance with legal requirements for validity.
Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations, options and subjects calling for consultation with attorneys.
Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
Supported daily courtroom operations, including document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.
Fulfilled document requests by citizens, parties to cases, judges and attorneys in timely manner, keeping records of all documents provided.
Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
06/1984 to 06/2000
Legal AssistantMarks & Harrison, P. C. – City, STATE,
Participated in client interviews, observed questioning process and took notes to document information.
Researched, drafted, edited and revised legal opinion publications.
Assisted litigation team with trial preparation by conducting research and drafting court documents.
Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Diligently performed administrative tasks including answering phones, greeting clients, scheduling appointments and making travel arrangements.
Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
Displayed superior confidentiality in all mail, telephone and in person communications.
Drafted legal complaints, summons and interrogatories.
Issued subpoenas for all necessary records in preparation for trials.
Revised and maintained master calendar for client appointments.
Consulted with clients, witnesses and legal professionals to define and document case details.
Assisted attorneys by researching and consolidating information from legal resources.
Remained highly organized and detail-oriented while working on several cases simultaneously.
Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
Trained new employees on office equipment and job duties.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Knowledgeable in pleadings, affidavits, motions and exhibit preparation.
Collected data to prepare and draft settlement packages for clients.
Researched and developed jury presentations and exhibits.
Corresponded daily with clients, insurance adjusters, doctors and attorneys.
Assisted attorneys during court proceedings.
Handled all telephone calls, meeting plans and conference organization requirements.
Received acknowledgment as Top Legal Assistant at Marks & Harrison based on dedicated work ethic and legal acumen.
Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
Education and Training
Expected in to to
: General Studies John Tyler Community College - Chester, VA, GPA:
Expected in to to
: Paralegal Program J. Sargeant Reynolds Community College - Richmond, VA, GPA:
Expected in 06/1984 to to
High School Diploma: Thomas Dale High School - Chester, VA, GPA:
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