office manager owner resume example with 19+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and managing successful businesses.
Skills
Exceeds in customer communication skills
CRM and Office Management Software
Generating daily and monthly work reports
Budgetary Planning
Managing Operations and Efficiency
Training and Development
Making work schedules
Making and managing vacation schedules
Team Building
Managing payroll
Generating daily and monthly sales reports
Generating daily, monthly and yearly tax reports
Experience
05/2018 to 08/2022Office Manager & OwnerCoco's Icecream & Shakes | City, STATE,
Interpreted and communicated work procedures and company policies to staff.
Managed office inventory and placed new supply orders.
Reviewed files and records to obtain information and respond to requests.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed payroll for employees.
Processed employee rehires, transfers, terminations and withholdings.
Produced and filed payroll reports every week.
Managed electronic timekeeping systems or manually collected and reviewed timesheets.
Monitored and tracked customer orders to meet lead times and drive on-time delivery.
Scheduled weekly work schedules and vacation schedules.
Composed daily order and sales records.
05/2003 to 05/2022Owner & Office ManagerThe Freckled Frog Salon & Boutique | City, STATE,
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Hosted special events to boost brand awareness and increase community engagement.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Hired and trained new department managers to increase team oversight and productivity.
Set pricing structures according to market analytics and emerging trends.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Kept records for production, inventory, income and expenses.
Resolved issues quickly through meticulous research and quick decision-making.
Conferred with customers to understand needs and finalize purchase orders.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Mentored and trained new hires on sales techniques and customer service procedures.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Interviewed, trained and supervised employees.
Determined pricing for products or services based on costs and competition.
Improved company's quality and productivity by streamlining systems and processes.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Scheduled weekly work schedules and vacation schedules.
01/2019 to 09/2019Receptionist & SecretaryJackson & Associates CPA | City, STATE,
Greeted visitors and directed to appropriate location or person.
Managed multiple calendars and contacts using computer software.
Ordered office supplies to purchase items and maintain appropriate levels.
Sent and distributed mail and parcels.
Assisted with accounts receivable and accounts payable functions.
Processed documents and materials for dissemination to appropriate parties.
Scheduled meetings and sent invitations specifying time and location.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Maintained organized filing system of paper and electronic documents.
Created and updated spreadsheets to track and report data.
Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Produced and distributed memos, newsletters and other forms of communication.
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Drove customer feedback to deliver information to management for corrective action.
Composed, edited and typed complex memos and reports with job-related software.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Responded to customer issues to provide immediate resolution and improve retention.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Handled incoming calls and directed callers to appropriate department or employee.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education and Training
Expected in 05/2003 to to | CosmetologyAlabama Southern Community College, Monroeville, ALGPA:
1997-2003 - Dean's2 List
All general study classes were AP Courses.
Completed computer, accounting and bookkeeping Courses
4.0 GPA
Graduated cum laude
Expected in 05/1997 to to High School Diploma | South Choctaw Academy, Toxey, AL, GPA:
A average 1990-1997 - Honor Roll
UWA academic scholarship recipient
Alabama Southern academic scholarship recipient
AP in all courses
4.0 GPA and top 5 of class
Member of Honor Society
Captain of School Dance Team
Member of school softball, basketball & dance teams for 6 years.
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