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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated Medical Office Manager with extensive clerical and supervisory experience. Boosts performance by utilizing quality recruiting, hiring and training techniques, creating productive teams. Team leader supervises daily operations and coordinates administrative meetings. Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems. Proactive EMT/Medical Assistant and Office Manager with proven strengths coaching talented teams in fast-paced office environments. Committed to quality, productivity and organization. Detail-oriented and reliable with 10 years of experience building skilled teams and streamlining processes. Organized Administrative Services Manager with progressive career successfully overseeing offices in Podiatry sector. Streamlines processes and drives efficiency to keep projects on task. Deadline-oriented and driven with commitment to excellence. Dedicated and meticulous Office Manager with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Results-focusedin the Medical professional with strength in patient care, office task, and with staff. Proactive leader with strengths in communication and collaboration. Proficient in leveraging staff and patients and knowledge to promote complete satisfaction with Doctors and patients. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Vendor relationships
  • Process development
  • Data entry
  • Administrative management
  • Negotiation
  • File and data retrieval systems
  • Team building and leadership
  • Inventory and supply oversight
  • Scheduling and calendar management
  • CRM and office management software
  • Report writing
  • Accounts payable and receivable
  • People skills
  • Microsoft Office
  • Decision-making
  • Clerical
  • Working collaboratively
  • Customer service
  • Leadership
Experience
01/2019 to Current Office Manager Medical Office Swedishamerican | Byron, IL,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed daily operations within Podiatry office by supporting continuous delivery of excellent services and care.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Pitched in to help with office tasks, including rooming patients and assesing during busy periods and staff absences.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for Podiatry office.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management.
  • Onboarded team of administrative staff members, delivering consistent coaching in job tasks.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
08/2020 to 01/2021 Medical Assistant Mora Valley Community Health Services | City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Measured patient peak flows to improve workflow efficiency.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Helped residents achieve program goals and increase independence.
03/2020 to 12/2020 EMT/Medical Assistant Corr Health San Miguel County Detention Center | City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Education and Training
Expected in 05/1989 High School Diploma | Mora High School, Mora, NM GPA:
Expected in 05/2010 EMT/Allied Health/Cosmetology | EMT/Allied Health/Cosmetology Luna Community College, Las Vegas, NM GPA:
Expected in 04/2017 Phlebotomy/Injection Technician | Phlebotomy/Injection Technician Southwest Phlebotomy, Las Vegas, NM, GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Medical Assistant to Office Manager, in less than 12-months
Certifications
  • Certified and Licensed EMT, Medical Assistant and Phlebotom
  • Licensed EMT, Phlebotomist. Injection Technician

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Resume Overview

School Attended

  • Mora High School
  • Luna Community College
  • Southwest Phlebotomy

Job Titles Held:

  • Office Manager Medical Office
  • Medical Assistant
  • EMT/Medical Assistant

Degrees

  • High School Diploma
  • EMT/Allied Health/Cosmetology
  • Phlebotomy/Injection Technician

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