Dynamic Office Manager with over 25 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.
Skills
Human resources best practices
Computer proficiency
Invoicing and billing
Self-directed
Project management
Detail oriented
Accounts reconciliation
Detail-oriented
Human resource knowledge
A/P and A/R Payroll and benefits
Accounts payable and receivable
Customer service orientation
Billing
Reception
Ability to prioritize
Proficient with Microsoft Office (Excel, Word, Power Point, Outlook) QBO, Quickbooks, Bill.com and Dentrix
Experience
Office Manager - Legal Support, 08/2010 to 02/2021 Social Gaming Network – Cedar Falls, IA,
Support for legal clients as needed
Sign off client documents for release of books
Banking and deposits
Schedule client meetings
Office Manager, 08/2010 to 02/2021 Unicef – New York, NY,
Entered invoice data into company's QBO system and updated details, including customer contacts and delivery dates to keep information current. Journal entries and end of month credit card and bank statement reconciliations.
Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Generated financial reports for management review.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Supervised office with 9 employees, consistently cultivating productive and positive work atmosphere.
Completed billing, collections and reporting duties on daily basis.
Directed team of 9 administrative professionals to meet team needs in fast-paced environment.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Greeted visitors promptly and directed to correct locations
Year end tax items as needed for customers
Collaborated closely with Upper Management to effectively smooth and improve office operations.
Communicated with customers to resolve inquiries, schedule appointments and address billing questions.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Updated employee paperwork and records.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
Collaborated closely with President and CEO to effectively smooth and improve office operations.
Managed office inventory and placed new supply orders.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Executive Assistant to the Chief Executive Officer, 07/2002 to 06/2005 Social Gaming Network – Las Vegas, NV,
Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
Delivered optimal administrative, customer service, and case management support .
Represented executives in conferences, in person and via e-conferences.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
HR Benefits, Payroll, Approval of days off for Staff.
Updated reports for new data centers.
Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Office Manager, 06/1985 to 07/2002 Edwin O. Hedman DDS – City, STATE,
Front Office Management
Support 3 full time doctor's , Hygiene Department and staff
Answering Phones
Extensive patient treatment plans
Insurance authorizations
Patient financing
Insurance Billing
Posting of payment
Patient monthly billing and invoicing
Banking
Profit and Loss Report to Doctors
Dentrix Software upgrades and training
Handled scheduling and managed timely and effective allocation of resources and calendars.
Greeted visitors promptly and directed to correct locations.
Updated employee paperwork and records.
Managed office inventory by maintaining documentation of stock.
Education and Training
High School Diploma: , Expected in 06/1984 Fremont High School - Sunnyvale, CA GPA:
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School Attended
Fremont High School
Job Titles Held:
Office Manager - Legal Support
Office Manager
Executive Assistant to the Chief Executive Officer
