office manager it support resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 25 years of administrative assistant and management experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft, VRP with expertise in database management.
Skills
Documentation and control
Policy and procedure modification
Data Management
Team Building
Office administration
Account Reconciliation
Team Leadership
Bookkeeping
Office management
Regulatory Compliance
Staff Management
Relationship building
Project Management
Technical support
Payroll and budgeting
Data Entry
Mail handling
Workflow planning
Business administration
Administrative support
Credit and collections
Clerical support
Excellent multi-tasking ability
Documentation expertise
Organizational skills
Database administration
Education
Point Pleasant Beach High SchoolPt. Pleasant Beach, NJ, Expected in ā āHigh School Diploma: - GPA:
Ocean County CollegeToms River, NJ, Expected in ā ā:Photography And Communications - GPA:
Ocean School of Real EstateToms River, NJ, Expected in ā āAssociate of Arts:NJ Real Estate Salesperson And Broker's License - GPA:
Received NJ Insurance Property/Casualty Producer's License
Gold Coast SchoolBoca Raton, FL, Expected in ā ā:CAM (Community Association Manager) License - GPA:
Work History
The Pegues Group - Office Manager, IT Support Charlotte, NC, 05/1984 - 06/2016
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established and updated work schedules to account for changing staff levels and expected workloads.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Chantilly Wicker - Retail Sales, Customer Service City, STATE, 09/1997 - 06/2000
Supported efficient and timely replenishment of sales floor merchandise.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Point Beach Realty - Real Estate Broker City, STATE, 01/1978 - 06/1980
Established and developed real estate agency, driving recruitment and operational growth.
Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Obtained agreements from property owners to place properties for sale with real estate firms.
Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Exceeded annual sales goals Million Dollar Sales Club with innovative sales techniques.
Collected fees and documented payment processes for property transactions.
Managed 7 agents and assisted <150 potential property buyers to achieve residential goals.
Compared properties possessing similar features to determine competitive market prices.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Generated lists of properties for sale, locations, descriptions and available financing options.
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Assisted clients in financial planning for purchase.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked with first time buyers and experienced customers to understand needs and provide appropriate service.
Diligently edited legal correspondence for grammar and spelling.
Assisted attorneys in collecting information such as employment, medical and other records.
Filed documents with courts on behalf of attorney.
Scheduled and made appointments for 3 attorneys.
Conducted daily accounting on all finances, deposits and safe.
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Organized files for court proceedings.
Screened telephone calls and forClaireed to appropriate departments.
Received and placed telephone calls to clients and prospective clients.
Created, indexed and maintained client binders.
Scheduled all appointments, appearances and briefings.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Transcribed legal documents and phone conversations.
Obtained signatures from attorneys for legal documents.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Developed and maintained filing and retrieval systems.
Entered new cases into company database.
Completed accident reports, trial and courtroom requests and applications for clients.
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