Detail-oriented Office Manager with proven track record for dedication to work. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Skills
Event Coordination
Project Planning
Project Management
Process Improvement
Detail Oriented
Strong work ethic
Certified Microsoft Excel Specialist
Staff Training
Premier Aperek
Syntellis Axiom
Epic EMR
eClinicalWorks
AthenaHealth
Cerner PowerChart
Cerner RevenueCycleDocumentation and Reporting
Cerner Discern Reporting Portal
Windows OS 7, 8, 10 and 11
Google Chrome
Computer Skills
Experience
10/2021 to Current
Office Manager IIAmericold Logistics – Watsonville, CA,
Trained and mentored staff members on new software's, daily task execution and best practices.
Managed clinic inventory, placed supply orders.
Created new supply ordering workflows that included detailed logging to track monthly/annual spending.
Reviewed files and records to obtain information and respond to requests.
Coordinated activities and operations while ensuring efficiency and compliance with policies.
Maintained impeccable organization to support efficiency, professionalism and performance objectives.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Elevating customer satisfaction by promptly resolving client issues.
Interpreted and communicated work procedures and policies to staff.
Implemented departmental policies, procedures and service standards in conjunction with administration.
Reviewed, submitted, and organized contract requests
11/2020 to 10/2021
Administrative AssistantLeidos Holdings Inc. – Fort Irwin, CA,
Coordinated appointments, meetings and conferences.
Compiled and produced presentations and reports as directed by leadership.
Point of contact for clinic managers to assist with reporting needs.
Strengthened operational efficiencies and traceability by developing filing systems for records, agendas and reports.
Submitted patient satisfaction, clinic visits, COVID-19, and wRVU reports for many clinics.
Organized purchasing of medical equipment and scheduled repairs.
Reduced financial discrepancies by accurately managing accounting documentation.
Implemented methods of simplifying complex Purchase Order upkeep
Coded and entered invoices
Organized, reviewed, and submitted service/equipment contracts.
Organized, documented, and submitted capital projects.
Assisted with opening and closing of clinics.
Trained staff with registration, purchasing, and reporting software's.
Developed administrative processes to achieve organizational objectives and improve efficiency.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
10/2018 to 11/2020
Patient Access Representative /ReceptionistWest Tennessee Medical Group – City, STATE,
Scheduled and confirmed appointments.
Obtained necessary signatures for privacy laws and consent for treatment.
Verified demographics and insurance information to register patients in computer system.
Applied HIPAA privacy and security regulations while handling patient information.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Explained policies, procedures and services to patients.
Maintained knowledge of community services and resources and referred patients to appropriate organizations.
Resolved conflicts by listening, finding common ground and building relationships.
Screened, logged and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered and directed incoming calls using multi-line telephone system.
Reported suspicious individuals to supervisor.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Gathered, sorted, distributed and sent mail and packages.
05/2016 to 07/2016
Medical Office Assistant - VolunteerDr. Nithyananda Pakkala, MD – City, STATE,
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Recorded vital signs, problems and medical history
Adhered to HIPAA requirements to safeguard patient confidentiality.
Performed rapid tests for flu, strep, and urinalysis
Cleaned and maintained medical equipment following procedures and standards.
Education
Expected in 12/2017 to to
Bachelor of Professional Studies: Healthcare Administration University of Memphis - Jackson, TN, GPA:
Expected in 12/2016 to to
Associate of Science: General Studies Jackson State Community College - Jackson, TN GPA:
Expected in 05/2011 to to
High School Diploma: Bolivar Central High School - Bolivar, TN, GPA:
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