office manager hr director senior client relations manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor relations and superior client satisfaction. Recognized for exemplary customer service and team collaboration.

  • Client relations and retention
  • Managerial finance
  • HR understanding
  • Exceeding client expectations
  • Office reception
  • Client service-driven
  • Leadership skills
  • Following procedures
04/2018 to 08/2020
Office Manager / HR Director /Senior Client Relations Manager Bright Horizons Family Solutons Langhorne, PA,
  • Quoted and prepared proposals for business services.
  • Entered invoice data into company database and updated details, including customer contacts and service dates to keep information current.
  • Oversaw digital client information, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Planned for major business changes, including system conversions and office moves.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
05/2015 to 03/2020
Nanny Sagora San Angelo, TX,
  • Regulated children's schedules to balance rest, learning and play.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
02/2015 to 05/2015
Server Sp Plus Corporation Kalamazoo, MI,
  • Greeted customers, answered questions and recommended specials.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
09/2014 to 02/2015
Cashier Natures Market City, STATE,
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 05/2015 to to
High School Diploma:
Melbourne High School - Melbourne, FL

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Resume Overview

School Attended

  • Melbourne High School

Job Titles Held:

  • Office Manager / HR Director /Senior Client Relations Manager
  • Nanny
  • Server
  • Cashier


  • High School Diploma

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