Personable Office Manager with outstanding knowledge of office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
Experienced Office Management and Administration Professional with years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Organized and efficient for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service.
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Skills
Documentation and control
Policy and Procedure Modification
Expense Reporting
Team Leadership
Mail handling
Clear oral/written communication
Office management
Excellent multi-tasking ability
Credit and collections
Organizational skills
Scheduling
Friendly nature
Clerical support
Account Reconciliation
Work History
Office Manager for Husband's Business, 10/2000 to 10/2020 Sun River Health – Peekskill, NY,
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Improved office operations by automating client correspondence, record tracking and data communications.
Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
Performed billing, collection and reporting functions for office.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Handled all incoming business and client requests for information.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Handled client correspondence and tracked records to foster office efficiency.
Prepared vendor invoices and processed incoming payments.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Solved problems timely and effectively, ensuring customer satisfaction.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Coordinated special projects and managed schedules.
Admissions, Patient Relation Coordinator, Med Rec., 10/1990 to 08/2000 All Children's Hospital – City, STATE,
Completed preliminary paperwork for incoming and outgoing patients.
Assisted in patient admission process based on federal and state laws
Filed all documents on patients charts
Pulling and filing charts that are need up on the floor of for doctor's signatures.
Practice HIPAA
Assisted families with any concerns regarding their stay and admission/discharge.
Signed patients up for financial aid if income met guidelines.
Patient pre registration
Verify patients insurance and what patient is responsible for.
Registered patients in Emergency Room, Day Surgery, Admitting
Got patients pre authorizations for surgery
Bed Placement
Collect copays, or patients responsibility
Medical Assistant, 02/1989 to 08/1990 Drs. Bryant And Bryant (retired) – City, STATE,
Sanitized, restocked and organized exam rooms and medical equipment.
Completed clinical procedures and gathered patient data for interpretation by physician.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Obtained client medical history, including medication information, symptoms and allergies.
Oriented and trained new staff on proper procedures and policies.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Maintained detailed records of test results by entering data and patient information into computer.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Implemented care and efficiency improvements to support and enhance office operations.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Escorted patients to examination rooms.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Scheduled and accompanied clients to medical appointments.
Prepared initial patient charts for admission.
Collected and documented patient medical information such as blood pressure and weight.
Welcomed patients and inquired about wellbeing since last treatment.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Conducted machine safety checks according to facility policy.
Obtained accurate medical histories from patients, highlighting critical information.
Identified test discrepancies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Collected all pertinent data and calculations to aid physician in interpreting results.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients
Measured patient pulse oximetry.
Ambulated, turned and positioned patients.
Obtained pre- and post-treatment vital signs and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
Measured patient spirometry.
Report significant information and changes in patient condition to nurse supervisor.
Collected histories, vitals and current complaints via patient interviews.
Tested and recorded blood glucose levels.
Submitted prescriptions to pharmacy via phone, fax or web.
Offered age-appropriate patient care before, during and after exams.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Called and faxed pharmacies to submit prescriptions and refills.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Assisted physicians in follow-through of care.
Education
Certification: Contact Tracer, Expected in 08/2020 JOHN HOPKINS BLOOMBERG SCHOOL oF PUBLIC HEALTH ONL - Online, GPA:
Medical Billing And Coding: Medical Coding And Billing, Expected in 07/2019 Pinellas Technical Education Center - St. Petersburg, FL GPA:
Graduated with a 4.0 GPA
Member of National Technical Honor Society
Coursework in Anatomy and Physiology, Medical Terminology, Coding, Billing and Abstraction
Majored in Medical Billing and Coding
Graduation top of class
Certified CBCS and currently Working on CPC certification
Medical Assistant: Medical Assistant, Expected in 06/1989 Tampa College - Pinellas Park, GPA:
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School Attended
JOHN HOPKINS BLOOMBERG SCHOOL oF PUBLIC HEALTH ONL
Pinellas Technical Education Center
Tampa College
Job Titles Held:
Office Manager for Husband's Business
Admissions, Patient Relation Coordinator, Med Rec.
