Office Manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Scheduling and calendar management
Customer relations
Event coordination
Banking operations
Data entry
Report writing
Expense reporting
File and data retrieval systems
Stockroom procedures
Courteous demeanor
Adaptive team player
Microsoft Office expertise
Office equipment proficiency
Problem-solving abilities
Retail sales customer service
Quality assurance controls
Shipping and receiving understanding
Clerical support
Monitoring field personnel
Schedule coordination
Critical thinker
Delegating work
Training new hires
Troubleshooting
Decision-making
Flexible
Experience
04/2017 to 01/2020Office ManagerInterior Architects | Portland, OR,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Reached out to record labels and distributors to get fresh music.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2012 to 06/2017Security OfficerValley Medical Center | Renton, WA,
Guarded restricted areas to prevent unauthorized entry.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Documented all security-related situations and submitted in-depth reports to superiors.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Monitored premises and recorded all activity in daily officer report.
Monitored security cameras and fire, building and alarm systems.
03/2007 to 12/2013Security SupervisorHei Hotels & Resorts | Philadelphia, PA,
Recorded required data for incident reports and files quickly and accurately.
Provided security team leadership and contributed to on-call duties.
Led security team and contributed to on-call shifts.
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Managed security staff schedules for all shifts, minimizing overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Oversaw highly effective security team and managed scheduling and resource allocation.
Hired, trained and managed staff of 12 shift officers and up to 40 Special Detail officers for large events.
Demonstrated public safety dedication through thorough patrolling of community events.
Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Designed security policies, alarm response protocols and access card guidelines.
Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
Monitored 14,000 square foot property for any security issues.
Installed, maintained and repaired security systems and programmable logic controls.
Supplied internal and external security within 14,000-square foot mall with 31 retail tenants.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked all changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Oversaw investigation and resolution of customer and vendor issues.
Hired, trained and managed staff of 12 associates.
Monitored 14,000 square foot property for any security issues.
Education and Training
Expected in | Criminal JusticeAshworth College, Norcross, GAGPA:
Completed coursework in Law Enforcement, Victim Advocate and Criminal Justice.
4.0 GPA
Major in Criminal Justice
Minor in Youth Victims Advocacy
Expected in 01/2006Certificate of Completion | Medical Billing And CodingChaffey Adult School, Ontario, CAGPA:
Expected in 01/1989Certificate of Completion | Accounting And FinanceChaffey Adult School, Ontario, CAGPA:
Expected in 06/1988High School Diploma | Chaffey High School, Ontario, CAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.