Office Manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Scheduling and calendar management
  • Customer relations
  • Event coordination
  • Banking operations
  • Data entry
  • Report writing
  • Expense reporting
  • File and data retrieval systems
  • Stockroom procedures
  • Courteous demeanor
  • Adaptive team player
  • Microsoft Office expertise
  • Office equipment proficiency
  • Problem-solving abilities
  • Retail sales customer service
  • Quality assurance controls
  • Shipping and receiving understanding
  • Clerical support
  • Monitoring field personnel
  • Schedule coordination
  • Critical thinker
  • Delegating work
  • Training new hires
  • Troubleshooting
  • Decision-making
  • Flexible
04/2017 to 01/2020 Office Manager Interior Architects | Portland, OR,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Reached out to record labels and distributors to get fresh music.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
12/2012 to 06/2017 Security Officer Valley Medical Center | Renton, WA,
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Monitored premises and recorded all activity in daily officer report.
  • Monitored security cameras and fire, building and alarm systems.
03/2007 to 12/2013 Security Supervisor Hei Hotels & Resorts | Philadelphia, PA,
  • Recorded required data for incident reports and files quickly and accurately.
  • Provided security team leadership and contributed to on-call duties.
  • Led security team and contributed to on-call shifts.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Hired, trained and managed staff of 12 shift officers and up to 40 Special Detail officers for large events.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Designed security policies, alarm response protocols and access card guidelines.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
  • Monitored 14,000 square foot property for any security issues.
  • Installed, maintained and repaired security systems and programmable logic controls.
  • Supplied internal and external security within 14,000-square foot mall with 31 retail tenants.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Hired, trained and managed staff of 12 associates.
  • Monitored 14,000 square foot property for any security issues.
Education and Training
Expected in | Criminal Justice Ashworth College, Norcross, GA GPA:
  • Completed coursework in Law Enforcement, Victim Advocate and Criminal Justice.
  • 4.0 GPA
  • Major in Criminal Justice
  • Minor in Youth Victims Advocacy
Expected in 01/2006 Certificate of Completion | Medical Billing And Coding Chaffey Adult School, Ontario, CA GPA:
Expected in 01/1989 Certificate of Completion | Accounting And Finance Chaffey Adult School, Ontario, CA GPA:
Expected in 06/1988 High School Diploma | Chaffey High School, Ontario, CA GPA:

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Resume Overview

School Attended

  • Ashworth College
  • Chaffey Adult School
  • Chaffey Adult School
  • Chaffey High School

Job Titles Held:

  • Office Manager
  • Security Officer
  • Security Supervisor


  • Some College (No Degree)
  • Certificate of Completion
  • Certificate of Completion
  • High School Diploma

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