Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Supervision and training
Performance analysis & evaluations
Calm under pressure
Complex problem solving
Start-Ups and Acquisitions
Office Manager01/2014 － 05/2014Americas Car-MartLawton, OK
Managed team of 8 of professionals
Reduced and controlled expenses by developing and implementing inventory control of supplies. Decreased cost by 15% in first 60 days..
Directed strategic initiatives to achieve employee investment.
Increased profits by developing, initiating, and managing customer referral program.
Restructured standardized employee training and led to increase in customer satisfaction by 25%. .
Administrative Assistant II09/2011 － 06/2013Cameron UniversityLawton, OK
Effectively controlled the release of proprietary and confidential information for general client lists.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Prepared correspondence, accounting and financial documents for analysis.
Planned travel arrangements for 5 executives and staff.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Served as central point of contact for all outside vendors needing to gain access to the building.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Created PowerPoint presentations used for business development.
Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Screens calls and visitors and refers them to the appropriate office or person.
Maintains an efficient filing system for the department.
Types and/or composes correspondence, reports, schedules, or other materials for the department.
Proofreads correspondence, reports, etc., to correct sentence structure, grammar, spelling and punctuation.
Coordinate corrections with the departmental staff.
Prepares outgoing mail.
Operates a personal computer for word processing and spreadsheets.
Makes copies for correspondence or other printed matter using copying or duplicating machines, assists undergraduate and graduate students with the enrollment process, and performs other related duties as assigned.
Provided all human resource needs for Student workers within our department.
Posted jobs via online system, interviewed, verified credentials, assisted with international student worker paperwork, for obtaining social security cards, and work authorizations, created and amended work schedules, verified grades, and class registration.
Held seminar on department expectations
assigned duties for individual workers
Collaborated benefit review along with Cameron University Human Resources
Operations Manager03/2007 － 11/2009Express Medical TransportersLas Cruces, New Mexico
Monitored 4 project budgets each quarter.
Developed and managed annual operating budgets for Las Cruces-area division.
Developed and shared best practices across the company, including vehicle logging.
Oversaw the development and launch of driver outsourcing statewide.
Recruited, hired and trained 15 new employees for start-up of Las Cruces Division.
Boosted company efficiency through technology upgrades and process new mobile devices with custom dispatching system; streamlined implementation of vehicle tracking devices with maintenance care logs.
Optimized the overall customer experience through client feedback program.
Taught potential clients about products through seminars and other special events.
Identified inefficiencies and made recommendations for process improvements.
Oversaw scheduling for the day-to-day activities of 10 transportation employees.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Strictly followed all federal and state guidelines for release of information.
Maintained an organized logging system for tracking test results.
Reservation Manager04/2004 － 02/2006Army Lodging
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Managed team of 8-15 of professionals.
Served as mentor to junior team members.
Maximized occupancy rates through social media marketing.
Monitored room availability using Capterra.
Fostered strong working relationships with all hotel departments.
Planned and led training programs on staff development within reservations and front desk department.
2016Bachelor of Arts:Columbia College - Business ManagementFort Worth, Texas, United States
Currently Enrolled Online -
BA of Business Management with a minor in Human Resources
2003High School Diploma:Eisenhower High School - High SchoolLawton, Oklahoma, United StatesGraduated with a 3.95 out 4.0 grade point average
2003Certification Courses:Great Plains Technology Center - Business Computer TechnologyLawton , Oklahoma, United StatesConcurrent career program with high school.
Verde Investments- Grant and
Contract Administrator-Partnered with the City of Lawton (Volunteer/Charity)
Housing Urban Development (HUD)
and Section 8 Program
Wrote initial grant for 1 million dollars in
funding to provide Verde Investments for the rehabilitation and construction of
low-income properties throughout the city of Lawton.
Wrote initial proposal for 2.5 million dollars
for bank backing of Verde Investments partnered through the City of Lawton for
rehabilitation and construction of low-income properties, along with 1
community center rehabilitation.
Monitored grant funding and compliance with all
Maintained all communication with Prime
Contractors for the projects as well as approved subcontractors for the
Maintained all financial records regarding
monies spent for projects
Organized all fundraising efforts and maintained
compliance for government regulations for
501-C3 non-profit organization
Approved all purchase orders, and followed until
delivery of project
Handled all administrative, and PR work for the
Maintained system designed to track workflow
needs of contractors, productivity, and cost estimates of supplies, and labor
2016 Bachelor of Arts : Columbia College - Business Management 2003 High School Diploma : Eisenhower High School - High School 2003 Certification Courses : Great Plains Technology Center - Business Computer Technology
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