Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Customer Service
Billing
DBMS
Call Center Operations
Sales/Upsell
Technologically savvy
Adaptive Team Player
Courteous Demeanor
Microsoft Office Expertise
High Energy Attitude
Data entry (60+WPM)
MS Business Applications (Word, Excel, PowerPoint, Teams, Outlook)
Office ManagerJohns Hopkins University – Baltimore, MD,
Fielded calls from current customers and potential customers and directed appropriately
Wrote business correspondence, emails, and marketing copies
Compiled data and drafted reports
Scheduled technician appointments, travel, and supported meetings
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Administered payroll and maintained proper documentation of employee personnel.
01/2020 to 06/2022
Leasing AgentCardinal Group Companies – Oxford, MS,
Completing appropriate paperwork and inputting information on various databases/portals accurately on a timely basis
Maintaining current resident files and recording daily inspections of the community
Collecting rental deposits, monthly rental payments, and making bank deposits of such payments
Responsible for playing an active role in the renewal process
Keeping proper maintenance of all resident and property files
Generating new and repeat business through successful potential client interaction and resident follow up
Demonstrating great knowledge of the community by being able to answer any question either a prospect or resident had regarding the property or any aspect of the lease
Conducting tours of the property while ensuring that all potential tenants had thorough knowledge of the property along with the benefits and rental availability
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Maintained accurate records of correspondence with and from tenants.
Conducted background checks on applicants.
Checked rental eligibility by following company's verification process.
05/2019 to 01/2020
Government Operations ConsultantFlorida Department Of Corrections – City, STATE,
Collected, evaluated, analyzed, and monitored program data
Entered and updated accurate information into various databases
Generated, entered, and updated information into Excel spreadsheets
Generated and updated weekly, monthly, and annual reports to submit
Assisted in completing NCIC/FCIC background checks
Responsible for tracking various community-based programs, Quality Assurance Monitoring documents and the electronic filing of these documents
Assisted with Special Projects
Stayed abreast of local, state and federal regulations impacting corporate compliance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
07/2016 to 05/2019
Bookings Record Clerk Leon County Sheriff's Office – City, STATE,
Entered and retrieved data from various computer systems, questions inmates to gather data necessary to process and book inmates; builds, maintains and updates physical and electronic records; interprets and updates bailiff sheets and Court orders.
Responded to telephone inquiries and/or greets the public, law enforcement personnel, and other members of the criminal justice system, directing them to the appropriate personnel.
Entered and located law enforcement related data from various local, state and national computer systems.
Send and received information with local, regional, state and national law enforcement or related agencies by telephone, fax and NCIC/ILETS law enforcement computer systems.
Communicated, in written and verbal form, general information and verifies information for and with a wide variety of people, including law enforcement officers, dispatchers, courts, attorneys, the public, and inmates.
Maintained and tracks Court ordered inmate treatment and school releases.
Education and Training
Expected in 12/2019 to to
Vocational School Certificate: Florida Department of Corrections Training Academy - Crawfordville, FL GPA:
Expected in 10/2016 to to
GED: General Studies Wakulla County School Board - Crawfordville, FL GPA:
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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Resume Overview
School Attended
Florida Department of Corrections Training Academy