office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced Office Manager and administration professional with 22 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

  • CRM and Office Management Software
  • Budgetary Planning
  • Staff Training
  • Scheduling and Coordinating
  • Recruitment and Hiring
  • Administration and Reporting
  • Technical Proficiency
  • Training and Development
  • Problem Resolution
  • Team Building
  • Project Planning
  • Goal Setting
  • Complex Problem Solving
  • Performance Evaluations
  • Work Planning and Prioritization
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
Office Manager, 08/2002 - Current
Indiana Wesleyan University Marion, IN,
  • Managed office inventory and placed new supply orders.
  • Delegated work to staff, setting priorities and goals.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coded and entered daily invoices with in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Interpreted and communicated work procedures and company policies to staff.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed files and records to obtain information and respond to requests.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Recruited and trained new employees to meet job requirements.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
Clerk, 07/2000 - 07/2002
Sheridan Group Inc. Company West Lebanon, NH,
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Submitted appeals using provider portals and phone communication.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Completed and submitted appeals for denied claims.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
Medical Billing Clerk, 12/1997 - 04/1998
William Demant Holding A/S Billerica, MA,
  • Leveraged EMR software to post payments received for medical services.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Submitted claims to insurance companies.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Executed account updates and noted account information in company data systems.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Organized information for past-due accounts and transferred to collection agency.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Managed all payments processing, invoicing and collections tasks.
  • Completed and submitted appeals for denied claims.
  • Reviewed claims for coding accuracy.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Education and Training
GED: , Expected in 05/1991
Rusk High School - Rusk, TX,
Status -

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Resume Overview

School Attended

  • Rusk High School

Job Titles Held:

  • Office Manager
  • Clerk
  • Medical Billing Clerk


  • GED

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