I offer a well-rounded background in office management, technology, and customer support, as well as television research and development.
Microsoft Word, Excel, PowerPoint
Strong collaborative skills
Excellent problem solving skills
Demonstrated organization skills
Able to work with minimal supervision
Strong communication skills
Reporting and analysis
Technical and troubleshooting skills
Office ManagerCompany Name - City, State01/2016 - Current
Manage Outlook calendar for manager including meeting schedules and project timelines.
Interview potential candidates for up and coming television projects.
Manage and update Google Docs creative files.
Input and file business documents.
Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Maintain digital filing system for financial information.
Create unscripted television formats for development to be pitched to various talent and television networks.
Perform research and development for various creative ideas for potential unscripted and semi-scripted television shows.
Lead researcher for new Animal Planet television shows to find suitable locations for the crew and find viable stories approved by network and production company.
Join network development calls to take requirement notes, type up and send notes to producers.
Provide creative content for potential network pitches (Microsoft Word, Adobe Photoshop).
Senior Technical AnalystCompany Name - City, State08/2002 - 12/2016
Reviewed internal systems and organized training plans to address areas in need of improvement.
Performed high volume data entry of application IP addresses.
Assisted with subnet migration project - including identifying project requirements, interviewing stakeholders and customers, and defining process improvements (Microsoft Project, Word, Excel, PowerPoint, Visio).
Completed nightly application changes outside of business hours with Quality Assurance teams.
Provided testing assistance, troubleshooting and resolution of DNS-related issues with QA teams.
Assisted Content Data Networking team with applications testing before and after nightly application changes.
IP management of all IP's utilizing DNS and DHCP (QIP, Bind, Solaris, UNIX, Perl).
Worked with Planning and Engineering to ensure correct forecasting for future projects and application implementation.
Oversaw and coordinated all non-change and change related DNS/DHCP requests to ensure minimal to no impact to business.
Assisted with applications development in HP OpenView for NOC including alarm filters, indicators, priority of alarms, and alarm logging (DevOps).
Troubleshot and resolved DNS and DHCP related issues from internal ticketing system, emails, and phone calls.
Upgraded and tested DNS and DHCP servers to new code versions (Bind, Solaris, UNIX, Perl).
Coordinated and provided technical training and guidance to NOC members.
Coordinated planning and design requirements and activities of DNS and DHCP topology project (Bind, WAN/LAN architecture, Excel, Word, Visio).
Generated and organized ad hoc and weekly reports for DNS and DHCP health and IP change statistics and data (UNIX, Solaris, Microsoft Word, Excel, SQL, PowerPoint).
Created technical MOP's (methods of procedure) for various applications (QIP, Cisco CSS and Citrix Netscaler SSL certificates, and Cisco Content Engines).
Utilization of monitoring and other tools to detect and resolve network and DNS/DHCP issues, including traffic analysis (NetQOS, Wireshark, Firehunter, HP Openview and NNMI9, SiteWatcher, Juniper firewall, MRTG ).
Project management of new IP management website rollout to company employees - gathered requirements, utilized friendly testers, communicated adjustments to development team (Microsoft Project, PowerPoint, Excel).
Conducted research and investigations into network subnets to ensure adequate space (Excel).
Maintained and organized application data in electronic file system (SharePoint).
Associate Software EngineerCompany Name - City, State10/2000 - 08/2002
Worked closely with other business analysts, development teams and infrastructure specialists to deliver accurate, high availability solutions for mission-critical applications.
Statistical data mining and reporting for marketing group predictive customer retention programs (Clementine 6.0.2, Excel, Teradata SQL).
Development, implementation, and support maintenance of intranet portal and file share system (NT server, HTML, Oracle database, Excel, SharePoint).
Gathered requirements from marketing group for ongoing predictive customer retention project.
Identified project jeopardies to avoid potential deadline impacts.
Created detailed weekly customer loss reports for marketing group to show loss statistics (Excel, PowerPoint).
Web development and administration of Data Warehousing Group intranet (HTML).
User support and training (Business Objects, web portal, Web Intelligence).
Coordinated Data Warehouse conversion project from current billing systems to Unified Data Model (Teradata).
Attended project planning meetings with billing conversion engineers and stake holders to obtain requirements, take notes and set project deliverables.
Bachelor of Arts: SociologyCalifornia State University - Fullerton - City, State
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California State University - Fullerton
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Senior Technical Analyst
Associate Software Engineer
Bachelor of Arts : Sociology
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