Office Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Creative individual offering more than 10 years of experience as a business owner, and childcare program director. Well versed in the State childcare licensing guidelines. Proven leader with engaging demeanor and success working in the most demanding environments. Seeking to transition to a new role in a respected organization.

  • Business development
  • Payroll and budgeting
  • Human resources management
  • Recruitment
  • Records management
  • Classroom management
  • Child development
  • Mother of 4 children
  • First Aid and CPR Certified
  • Notary Public
Work History
Office Manager, 12/2018 to Current
Presidio, Inc. Carson City, NV,

Perform oversight for the firm’s day-to-day operations, analyze and solve multi-faceted challenges that may effect firm initiatives.

  • Manage costs and billing and resolve financial discrepancies  through management of account information using  company software. 
  • Streamlined office operations by computerizing activities, managing customer communications, processing payments and tracking records and documents. 
  • Optimized organizational systems for payment collections, accounts payable/receivable, deposits and record-keeping.
  • Liaise with clients to address case status inquiries, appointment requests and billing questions timely and effectively, ensuring customer satisfaction.
  • Developed internal policies and procedures which complied with legal practice standards to minimize regulatory risks and liability across the firm.
  • Eliminated workflow downtime by restructuring and maintaining client billing and case records. 
  • Drafted, signed and notarized key legal documents for judicial review.
Owner, Director, 02/2010 to 11/2018
Evans Distribution Company Rock Island, IL,

Supervise the daily operations of the preschool and childcare programs, manage all staffing and enrollment procedures, implement company and program policies.

  • Drove center development and client acquisition by devising targeted marketing and promotions plans.
  • Recruited, hired and trained new employees so that they were familiar with company policies and procedures.
  • Owned and operated two in-home Early Learning Programs and a Preschool Center, and offered a licensed summer grade school camps for older siblings. At capacity these programs hosted a daily total of 72 children, and employed 18 full time employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Maintained accurate and detailed company records continually meeting all State and Federal requirements for licensed business ownership, in providing licensed and registered childcare services.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address individual student learning objectives.
  • Hosted  formal Parent Teacher conferences twice yearly, and met regularly with teachers, parents and guardians to discuss children's progress.
  • Supported students and parents with strategies for success in a the home and school environment and assisted with individualized assignments and projects.
Owner Operator, 02/2007 to 11/2013
Pass It On Missoula City, STATE,

Manage the daily operations of the Pass It On Missoula clothing service, offering the community free and affordable quality infant, toddler, and maternity clothing. 

  • Maintained the web site, including on-going advertising and community social media networking.
  • Managed all merchandising, replenishment and inventory procedures and record keeping.
  • Implemented business regulations and procedures, supervised employee productivity, and maintained business records.
  • Supported community outreach campaigns by collaborating with local organizations and community groups.
  • Created, hosted, and monitored a job skills training and mentoring program for  young mothers seeking employment experience.
  • Built loyal customer base and long-term business relationships with private and non-profit community organizations.
School And Family Based Behavior Specialist, 05/2000 to 10/2004
Western Montana Mental Health Center City, STATE,

Assist the child in overcoming behavioral, environmental, and emotional deficits that impede the child’s success in the school and home settings.

  • Maintained a caseload of more than 12 Severely Emotionally Disturbed (SED) children and their families providing them services in public schools, group home placements, and family home environments.
  • Established goals and treatment plans through a collaborative process with the patient, family and school personnel incorporating individual and group counseling sessions, behavior modification practices and monthly assessments based on daily observations.
  • Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment and reporting and documentation.
  • Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
  • Collaborated with educators, school administrators and external professionals in the development of Individualized Education Plans/Programs (IEPs).
: General, Expected in 1996
Cascade High School - Cascade, MT
: Music Major, Expected in
Dickinson State University - Dickinson, ND

Completed two years of undergraduate education.

Concentration in Music Appreciation. Participated in Women’s Varsity Basketball, Softball, and Track and Field. Performed as a member of the Drama Department in various productions. Toured with Men’s and Women’s Varsity Choir.

Bachelor of Science: Psychology, Expected in
The University Of Montana - Missoula, MT

Received a B.A. in Psychology, with Early Childhood-

Adolescent emphasis, and a Minor in Human and Family Development, May 2000. GPA 3.6.

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Resume Overview

School Attended
  • Cascade High School
  • Dickinson State University
  • The University Of Montana
Job Titles Held:
  • Office Manager
  • Owner, Director
  • Owner Operator
  • School And Family Based Behavior Specialist
  • Bachelor of Science

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