Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Experienced administrative professional with 10+ years of experience in overseeing wide variety of essential functions in a variety of businesses. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks, managing deadlines and punctuality is the soul of business.

  • Skilled in MS Office
  • Office administration work
  • Proficient in Microsoft Office
  • Financial administration abilities
  • Managing office supplies
  • Office administration abilities
  • Office supervision
  • Office meetings
  • MS Office skills
  • Staff training and development
  • Process improvement strategies
  • Policies and procedures implementation
  • High-pressure environments
  • Client relationships
  • Conflict mediation
  • Analytical
  • Team Building/Leadership
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Customer service
  • Technologically savvy
  • Spreadsheet creation
  • Travel Planning
  • Scheduling
  • Event coordination
  • Social media knowledge
  • Professional and mature
  • Appointment setting
  • Meeting planning
  • Business correspondence
  • Excel spreadsheets
  • Articulate and well-spoken
  • Executive presentation development
04/2015 to 04/2017
Office Manager /Assistant Financial Controller Ul Plano, TX,
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Cultivated community relations and worked with teams to ensure program optimization.
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Coordinated logistics for corporate events.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Proactively identified and solved complex problems that impact management and business direction
  • Generated financial reports for management review.
  • Wrote professional business correspondence.
  • Served as main point of contact for outside vendors.
06/2009 to 08/2012
Math, Chemistry, Physics, Software Program Tutor Allegion Plc Parsippany, NJ,
  • Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
  • Assisted students of all skill levels with understanding and excelling in Mathematics from Algebra to Vector Calculus; Hard Science from Biology to Organic Chemistry; and all Computer skill levels from novice to expert.
  • Attended training and development courses to improve service offerings.
  • Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
  • Attended all scheduled sessions and maintained open hours for general availability.
  • Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.
04/2007 to 05/2009
Operations Manager Parisi Speed School City, STATE,
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Worked collaboratively to enhance processes and implement a mistake-proofing program that cut rework by 75%.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Established organizational vision and developed strategies that grew revenue by 30% and 90 day customer retention rate of 23%.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Credited with cleaning up accounts 2 years prior to employment for clearing journals, uncovering duplicate creditors, and reclassifying expenses and assets.
  • Aided company through a complicated re-organization, resulting in a 57% increase in profits and a 90% employee retention rate.
05/1994 to 09/2008
Senior Executive Administrative Assistant Micron Electronics, Inc. City, STATE,
  • Coordinated executive schedule for VP of Product and R&D Engineering and schedules for the Director of Product Engineering and Director of R&D Engineering.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Coordinated meeting and event logistics for senior management, including executives and board of directors.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Kept VP and Directors up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Scheduled Board of Directors meetings and coordinated development of meeting materials and agendas.
  • Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Represented VP of Product and R&D Engineering to executive clients, VIPs, investors and board members.
  • Managed sensitive information such as NDAs with discretion while providing administrative support to executive teams.
  • Coordinated schedules for 9 engineers in Product Engineering and 8 engineers in R&D Engineering.
  • Represented executives in conferences, in person and via e-conferences.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations.
Education and Training
Expected in 2014
Associate of Science: Nursing
College of Western Idaho - Nampa,
Expected in
: Medicinal And Pharmaceutical Chemistry
Boise State University - Boise,
  • Minor in Law, Societies, and Justice
Expected in
: Medicinal And Pharmaceutical Chemistry
Northwest Nazarene University - Nampa, ID
  • Minor in Laws, Societies, and Justice

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School Attended

  • College of Western Idaho
  • Boise State University
  • Northwest Nazarene University

Job Titles Held:

  • Office Manager /Assistant Financial Controller
  • Math, Chemistry, Physics, Software Program Tutor
  • Operations Manager
  • Senior Executive Administrative Assistant


  • Associate of Science
  • Some College (No Degree)
  • Some College (No Degree)

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