Accomplished and energetic professional with a solid background in Office
Management. A dedicated and motivated leader with strong organizational and prioritization abilities. Particular areas
of expertise include client management, various office support functions, managing correspondence, expense
reporting systems, workflow management, office equipment maintenance and
coordination, mail service coordination, telecom system management, scheduling, research,
reporting, and client retention. Employs courteous, professional, and effective interface with
customers, vendors, and co-workers. Particularly adept at both telephone and written correspondence, problem-solving, event planning and coordination, administrative organization and management, and
maintaining a pleasant, positive, and productive work environment.
01/2006 to Current
Office Manager/AssistantB and B Liquidators, Inc － Decatur, GA
Direct and coordinate administrative activities involving marketing and sales of ferrous and
non-ferrous materials, e-scrap recyclables, and other assorted manufactured recyclable products
and raw materials.
Liaise with staff and clients to coordinate training programs for cleaning, sorting, and
warehousing of materials, and after-sale transport of recyclables for maximum profit.
Determine price schedules and discount rates for domestic and international customers by
monitoring international market rates for raw and recyclable materials.
Coordinate with potential customers regarding equipment needs and advise customers on
equipment purchases and leases.
Direct office staff in client interface by reviewing operational records and reports to maintain
clients, obtain leads and project sales.
Manage staff in keeping records of export correspondence, bid requests, and maintaining
current information on tariffs, licenses, and state and federal restrictions regarding various
classes of materials.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping,
and in receiving and shipping operations.
Support company principals at trade association meetings and seminars to develop clients, foster
business relationships, and promote sales of materials and services.
04/2001 to 12/2005
Account Coordinator/Event SpecialistJ. Walter Thompson － Atlanta, USA, GA
Administrative and event planning responsibilities for national advertising client with $6
million annual budget, including meeting and seminar development, coordination and
planning of nationwide recruiting events, and sponsorship development.
Consult and liaise with customer representatives on account to determine objectives and
requirements for events such as meetings, conferences, and conventions.
Coordinate services for customer events, including travel, accommodations, registration,
entertainment, facilities, catering, signage, displays, special needs requirements, printing,
event security, and transportation for participants.
Meet with sponsors and organizing commi ees to plan scope and format of events, to establish
and monitor budgets, and to review administrative procedures and event progress.
Review event bills for accuracy, and approve payment.
Evaluate and select providers of services according to customer requirements.
Plan and develop programs, agendas, budgets, and services according to customer requirements.
Hire, train, and supervise volunteers and support staff required for events.
Negotiate contracts with service providers and suppliers such as hotels, convention centers,
presenters, caterers, and various service personnel.
Read trade publications, a end seminars, and consult with other meeting professionals to keep
abreast of meeting management standards and trends.
Direct administrative details such as financial operations, dissemination of promotional
materials, and responses to inquiries.
Develop event topics and choose featured speakers.
Design and implement efforts to publicize events and promote sponsorships.
Conduct post-event evaluations to determine how future events could be improved.
02/1999 to 04/2001
Customer Service CoordinatorCoca-Cola Enterprises, Inc － Atlanta, GA
Call Center operations for Quality Assurance division.
Liaison for customers calling into 1-800 line to report concerns and issues with beverage
products, providing information regarding product usage, obtain details of complaints, and
resolve customer dissatisfaction issues.
Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken.
Contact customers to respond to inquiries or to notify them of claim investigation results or any
Refer unresolved customer grievances to designated departments for further investigation.
Recommend improvements in products, packaging, shipping, service, or billing methods and
procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defective, and
approving or disapproving dealers' claims.
Order tests to determine the causes of product malfunctions and validity of customer issues.
High School DiplomaRoutine H.S. Elizabeth Andrews High School － Stone Mountain, GA
Bachelor of Arts: SciencesReinhardt University － Waleska, GASciences