(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Office Management Professional who has worked in the Retail and Customer Service Industries for over 15 years in diverse roles which have allowed me to gain a unique skill set which I leverage in my daily business and management decisions. I am highly motivated, have a very high attention to detail, as well as task and metric driven. I enjoy working in a challenging environment, working with a team and collectively learning. I would love to develop and expand my skills in an organization where I have the opportunity to take on greater responsibilities with advancement opportunities while I contribute to the success of the team and company as a whole.

  • Budgetary Management
  • Task Oriented
  • Detail Oriented
  • Project management
  • MS Office proficient
  • Outstanding communication skills
  • Purchasing and planning
  • Adobe Creative Suite Applications
  • HTML
Education and Training
Kennesaw State University Kennesaw, GA Expected in : Early Childhood Education/Business Management - GPA :
Marmon Holdings, Inc - Office Manager and Parts Ordering Specialist
Ashland, OH, 09/2017 - Current
  • Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handle scheduling and manage timely and effective allocation of resources and calendars.
  • Distribute company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Coordinate travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Create Sales and Rental reports
  • Improve office organization by developing filing system and customer database protocols.
  • Digitize all packing slips and invoices from venders, and signed customer invoices into our business management system which reduced the amount of time spent searching and locating these files.
  • Management of office budget to handle all needs, including inventory, postage and vendor services.
  • Management of invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Create and submit purchase orders to venders and manufactures for stock, service and customer orders for the Parts Department.
  • Track and monitor all parts orders and communicate with venders and manufactures in regards to lead times, backorders and expected delivery dates and inform the correct department or customer of these details.
  • Analyze invoices and packing slips to ensure accuracy of goods delivered and file claims with venders when discrepancies occur
  • Optimized processes, managing daily parts operations; fulfilling service requests, generating orders, managing inventory and maintaining profit margins.
  • Utilize MS Excel to export data from our business management system and import data into our venders ordering systems, to streamline and reduce ordering times.
  • Created a database by importing data from Cowin’s business system as well as our venders information system for all buckets sold by Cowin Equipment Company which includes the specific teeth and pins each unique bucket requires. Before this database, we would have to contact our manufacture to ensure each order of teeth and pins were correct for the bucket.
  • Analyze inventory and sales data to create stock orders for serval different manufacturers.
  • Supervise inventory cycle counts and correct or report any discrepancies to Parts Manager.
  • Plan and coordinate catered events and parties for company.
  • Proficient in MS Word, MS Powerpoint, MS Excel, Adobe Creative Suite, and HTML
Applebee's - Customer Service Representative
Hayward, CA, 06/2017 - 09/2017
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Shane Company - Assistant Manager
Roseville, CA, 02/2012 - 10/2014
  • Planned and prepared workflow schedules, delegating tasks for team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
JCPenney Home Store - Visual Merchandiser
City, STATE, 05/2004 - 01/2012
  • Promoted up to Visual Merchandiser at JCPenney Home Store after working in several roles including; Sales Associate, Bridal Registry Consultant, Team Trainer, and Replenishment Team.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Managed visual displays for the Home Store to drive exposure and increase revenue.
  • Restructured merchandising strategy to promote high value and products.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Presented updated floor plans and design strategy to store management.
  • Promoted new product releases and limited edition items to drive sales.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Taught sales staff to properly coordinate displays to maximize promotional effectiveness.

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School Attended

  • Kennesaw State University

Job Titles Held:

  • Office Manager and Parts Ordering Specialist
  • Customer Service Representative
  • Assistant Manager
  • Visual Merchandiser


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