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office manager and media director resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I firmly believe that creating sustainable and successful non-profit organizations and government programs will lead to the uplifting of every community in the United States and throughout the world and I want to work in an environment that works towards that goal.

Education
MBA: Part Time Program, Expected in 2015
-
University of San Francisco School of Management - San Francisco, CA
GPA:
Status -

Current GPA of 3.45

Emphasis on Marketing and Non-Profit Studies

Bachelor of Arts: Psychology, Expected in 2005
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Stanford University - San Francisco, CA
GPA:
Status -

Ending GPA of 3.3 - Black Student Union Honor Student Recipient

East Palo Alto Tennis and Tutoring (EPATT) Tutor (2003 and 2004)

Stanford Fencing Camp Volunteer Counselor (2004)

Experience
Office Manager and Media Director, 2011 - Current
Bi-Mart Corporation Stayton, OR,

Office Manager

Recommend and implement cost effective solutions to improve office administration

  • 2013 - Recommended PBX phone system with VoiP phone system that saves $400/month

Create new tools and communication plans to improve office-congregation, intra-staff and public relations communication

  • July 2012 - Created shared Dropbox for ministry leaders and staff to communicate and share documentation regarding the Capital Campaign both on-site and off-site to keep all parties updated on the progress of the campaign

Increased the usage of the church building for ministry activities from 70% to 95% capacity by moving the facility scheduling process online and creating a review board to review incoming requests weekly


Integrated the member information and online giving processes into one system which has reduced the time spent on both online giving and mass mailings


Media/Communications Director

- Supervise audio and video systems during church services

  • Reduced errors during services by 50% (Jan 2012 - Jan 2013)
  • Implemented new schedule for Media Department that has given us a 99% on-time rehearsal starts on Sunday mornings and Thursday nights

- Supervise live streaming and online archival of church services

  • Quality of the live streaming broadcast has increased in broadcast quality (360x200 to 720x480) and reduced down time (12 glitches/month to 1 glitch/month)
  • All archive videos are posted in the same week 100% of the time
  • Added an audio archive for all Sunday messages

- Supervise volunteer training and performance for the three sub-departments - Audio, Video, Presentation


- Maintain and update the church website on a weekly basis (the updates used to occur every 2-4 weeks)

  • Added mobile version of the website that includes mobile friendly live streaming and media archive

- Provide multimedia support for ministry activities and for individual staff and ministry leaders


- Research and recommend new technologies that can help support increased ministry activity

Assistant Manager, 2003 - 2013
Stanford TIcket Office City, STATE,

Office Responsibilities

- Train and supervise 1-4 new employees every 3-4 months


- Responsible for handling 100+ customer service issues by email, phone and in person per week


- Assist Assistant Director and Director on special events

  • 2008-2012 - Served as the primary liaison and lead front of house representative for the Stanford Jazz Festival (30 shows per year) by client request

- Director of office operations in the absence of the Director and Assistant Director


Client Responsibilities

- Primary contact for pre-sales and night of event sales for Student Run Group Events (20 clients per year)


- Responsible for night of show operations for 1-3 events per week (Duties included eqiupment setup, staffing, sales, end of night reports for the client and for the directors, client satisfaction reports and meetings as requested)

Customer Service Representative/Manager, 07/2009 - 08/2010
Stanford Bookstore City, STATE,

Promoted to Customer Service Manager in September 2009

- Supervised customer service agent training and performance

- Settled all escalated Customer Service issues

- End of Day store closing and accounting 2-3 days a week

Electives Teacher and After School Program Coordinator, 05/2005 - 07/2006
Americorps City, STATE,

I helped teach the Algebra Enhancement class of 20 students twice a week for freshman whose math skills were 1-2 grade levels behind. I also restarted and ran the After School Tutorial and College Enrichment Program where students received tutoring and mentoring from college students and working professionals every week.

Technical Skills
  • Advanced Microsoft Office Suite
  • Advanced Presentation Creation and Support (Hardware, Software)
  • Intermediate Adobe Creative Suite
  • Intermediate Video Editing and Publishing
  • Intermediate Social Media Marketing (Facebook, Twitter, Pinterest)
  • Intermediate Website Layout and Content Management
  • Intermediate Mobile Technology IT Support (Phones, Tablets)
  • Basic Website Coding (HTML/Java)
  • Basic DSLR Photography and Videography
  • Basic Wireless Internet Setup and Maintenance

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Resume Overview

School Attended

  • University of San Francisco School of Management
  • Stanford University

Job Titles Held:

  • Office Manager and Media Director
  • Assistant Manager
  • Customer Service Representative/Manager
  • Electives Teacher and After School Program Coordinator

Degrees

  • MBA
  • Bachelor of Arts

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