Accomplished individual, highly organized, committed to professionalism and extremely motivated for career change, seeks to become a member of an organization that will give me the chance to employ my excellent customer service and leadership skills while further enhancing my career with the many opportunities your company offers. Microsoft Office proficiency Professional and mature Strong interpersonal skills Strong problem solver Highlights Time management Schedule management Medical terminology Dedicated team player
Proficiency in customer service
Reports generation and analysis
06/2015 to Current
Office ManagerAffordable Large Properties － Myrtle Beach, SC
Answer telephone inquiries mostly consisting of large property reservation inquiries.
Monitor prior day bookings to confirm all were completed correctly and payment has been received and documented.
Speak to current guest in regards to maintenance or housekeeping problems at their house.
Maintained the employee files.
Update and keep current all property pricing and descriptions on the web site.
Manage the reservations from people under the age of 25.
10/2014 to 06/2015
Emergency Department ReceptorGrand Strand Regional Medical Center － Myrtle Beach, SC
Manage the patient and waiting room areas, including greeting new patients and visitors and responding to in-person requests for information.
Assist the patient with registration using the kiosk Evaluate patient acuity level Obtain patient vital signs Perform EKG's Transport patient to room and get set up for physician evaluation Clean and stock patient rooms Serve as central point of contact for all patient inquiries Maintain the front desk and reception area in a neat and organized fashion.
Create monthly schedules for the managers and supervisors.
01/1997 to 11/2011
Project CoordinatorBlue Cross Blue Shield of SC － Surfside Beach, SC
Maintain monthly training schedules for the call center staff (approximately 400 associates) to accommodate required training while assuring we maintain appropriate phone coverage
Review and assess random written correspondence, web responses and telephone calls to ensure our customer receives the most accurate and best service available
Provide appropriate associate education as needed
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists for team and senior management
Investigate and report all privacy violations
Maintain the monthly service recognition program that acknowledges and rewards the associates that received good news letters and phone calls
Monitor pending claims, correspondence and requested call-backs to ensure contractual standards are met
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
Monitor telephone service level to ensure all calls are answered timely
Assist with the implementation of all new processes and procedures
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
11/1989 to 12/1996
Director of OperationsMyrtle Beach Vacations － Myrtle Beach, SC
Large Myrtle Beach Tour Operator formed by Myrtle Beach Jet Express and a group of local hotel owners.
Myrtle Beach Vacations received more than 1,000 phone inquiries daily.
Responsible for all aspects of the day to day operation Maintained detailed inventory of available hotel rooms, flights, rental cars and golf tee times Staff hiring, terminations, benefits and payroll Provided weekly reports to the owners in regards to volume, profitability and inventory Created meeting agendas and executed follow-up for meetings.
06/1985 to 07/1989
Emergency Room Patient CoordinatorBeaufort County Hospital － Myrtle Beach, SC
Registered patients, verified insurance, collected copay Assessed patients for any immediate needs Escorted patients to a room and helped prepare them for physician Ordered labs and X-rays Set up follow up appointments with Specialist Discharged patients delivering physician follow up instructions.
Associates Degree: Data ProcessingHorry Georgetown Technical CollegeData Processing
High School DiplomaMyrtle Beach High School － Myrtle Beach, SC
benefits, billing, call center, central point of contact, conferences, EKG's, senior management, fashion, hiring, insurance, inventory, letters, materials, meetings, Excel, neat, Evaluate patient, payroll, processes, Express, reception, spreadsheets, telephone, phone, vital signs, written, X-rays
Government Security clearance
Financial risk security clearance